Overview

Maxsys Call Center Support Representative Contract in Toronto, ON

Maxsys

Branch Toronto ON CA

Position:
Call Center Support Representative
Location:
Toronto, ON

• Assess Customer needs. • Gather information to understand Customer requirements. One of MaxSys GSI client is looking to hire Customer Service Representatives…

One of MaxSys GSI client is looking to hire Customer Service Representatives (Sales/Loyalty) candidates for initial 6 months contract. The Customer Service and Loyalty Representative will be responsible to be the contact prime with clients to offer contract renewals, explain services to new clients as well as negotiating with cancelled Members to gain their services back.
Candidates Must be available to work shifts and on weekends
Job Responsibilities: •
Assess Customer needs •
Build rapport with our clients over the telephone •
Gather information to understand Customer requirements •
Provide product, service and pricing explanations •
Treat calls from members that want to cancel their Mobility service or are considered a high-risk of leaving. •
Diagnose possible problems and propose solutions with detailed actions
Job Requirements:
Skills Required: •
Minimum 1 year of Customer service •
Strong decision making, problem solving and negotiation skills. •
Excellent verbal and written communications skills •
Working knowledge and experience with technology such as computers, mobile devices and digital products •
Must be available to work a variety of shifts within our operating hours •
High School diploma or equivalent

SP-ID
46722

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Toronto, ON, CA
Posted on: 2015-09-22
Posted by: