Overview

Marriott International, Inc Agent-Guest Services Part Time in Toronto, ON

Marriott International, Inc

Branch Toronto ON CA

Position:
Agent-Guest Services
Location:
Toronto, ON

Service Agent is to provide our hotel guests with a positive first and last impression,. Assisting guests through the arrival and departure experience, acting…

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

About Delta Toronto:
Situated in the heart of Toronto’s
Southcore neighbourhood, Delta Toronto stands tall and proud, connecting both
locals and visitors with the financial and entertainment district through
direct access to the PATH, Union Station and Metro Toronto Convention
Centre. We sit center court amongst fans and families; steps away
from the city’s biggest sporting events, neighbouring cultural events and a
revitalized waterfront. With a contemporary Canadian style and
service that is effortlessly cool, Delta Toronto is like a breath of fresh air
while travelling in one of North America’s largest cities.

In April 2015, Delta Hotels was acquired by
Marriott International and is now proud to be one of the many brands in their
growing portfolio around the world. In September 2016, Marriott and
Starwood Hotels merged, making us the biggest and best hotel company in the
world. The opportunities for our associates are global and the possibilities
are limitless. Designed to exceed the evolving expectations of the modern
traveler, Delta Toronto serves as the flagship for Delta’s growing collection of
hotels.

Our Values:
Most
importantly, the successful candidate will demonstrate Marriott’s Core Values
in all aspects of their job. These

include:
Put people first

Pursue excellence

Embrace change

Act with integrity

Serve our world

Qualifications

Role Summary:
The primary responsibility of the Guest
Service Agent is to provide our hotel guests with a positive first and last impression,
as well as providing them with excellent customer service in line with hotel
standards. Key responsibilities include
assisting guests through the arrival and departure experience, acting as a
concierge by providing recommendations and catering own style to best
serve/engage the guest in his/her experience.

Above all, the Guest Service Agent’s
service is friendly, genuine and thoughtful, with a focus on creating an
exceptional experience that fosters loyalty.

The Guest Service Agent’s responsibilities

also include:
Ensuring
the seamless movement of guests in and out of the hotel and providing an
elevated guest experience throughout the guests’ stay.

Ensuring
the highest level of guest service by embracing the Delta Service
philosophy of being Welcoming, Engaging and Exceeding our guests
expectations.

Ensure
the effective adherence to Delta Hotels and Resorts Brand Standards.

Greeting
all our guests with a genuine smile, in a warm and courteous manner while
consistently providing thoughtful hospitality.

Actively
seek feedback from guests, taking actions to be proactive or provide
service recovery as required.

Resolving
guest concerns through service recovery and working collaboratively with
fellow leaders and colleagues, to implement change when necessary.

Maintain
a favourable working relationship with fellow colleagues in Housekeeping
and in the Maintenance, as well as with colleagues throughout the
hotel/company.

Work
in a safe and responsible manner, always considering one’s own well-being,
and that of fellow colleagues and guests.

Following
and adhering to policies surrounding guest privacy and security.

Demonstrate
our value of teamwork by genuinely cooperating and assisting fellow
colleagues.

Both
at work and away from work, project a favourable image of the Hotel.

Perform
any additional duties as assigned by department leaders.

Physical Requirements:
Ability to consistently stand throughout shift.

Qualifications:
Must
be available to work a variety of shifts including overnights and weekends. Hours of work will be scheduled based on
business volumes/operational demands and will vary.

Experience
working in a customer service role is an asset. Demonstrated exceptional guest/customer
service skills with a passion for anticipating and exceeding guest expectations.

University/College
education, preference given to hotel management students.

Excellent
written and verbal communication skills are essential.

Computer
literate in Word and Excel. Opera
experience is an asset.

Results
oriented with the ability to be flexible and work well in a busy and
demanding environment.

A self-motivated
individual with the ability to problem solve, initiate action, and
complete projects in a timely manner with minimal supervision.

Must
be friendly, energetic, enthusiastic and self-motivated, with a
professional appearance.

A
background check will be required for this position.

Must
be

legally authorized to work in
Canada. Please note that the hotel
is unable to assist candidates in obtaining Canadian work authorization.

Notification
to Successful Applicants

  • Please note:

Delta Toronto takes
seriously its obligations under the

Human Rights Code

and the

Accessibility
for Ontarians with Disabilities Act

, 2005 to accommodate its employees in
accordance with its legal obligations.

Delta Toronto has a
detailed process in place to provide or arrange for workplace accommodations to
employees with disabilities. If you have
limitations and restrictions, which require accommodation, please contact Sonia
Brock at 416-637-5436 or by email at [email protected]

Please go to the
Marriott website to review our accessibility accommodation policy.

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Toronto, ON, CA
Posted on: 2017-03-31
Posted by: