Overview

Market Force Information Account Support Associate Full Time in Winnipeg, MB

Market Force Information

Branch Winnipeg MB CA

Position:
Account Support Associate
Location:
Winnipeg, MB

Attention to detail, interest in data and data analysis and experience with advanced features of Excel beneficial….

About Us:
Market Force Information helps multi-location brands protect their brand’s reputation, delight customers, and grow their revenues. We look for talented, collaborative, and creative team members who are passionately committed to helping our clients reach their goals.

We value and encourage a collaborative work environment full of energy and ideas. We’re all about improving our clients’ ability to better manage their own businesses and create better experiences for their customers. And with offices across North America, Canada and Europe, you’ll have plenty of opportunities to do just that. When you join us, you’ll tackle interesting problems to transform the way people and businesses interact locally, nationally, and internationally.

Currently, Market Force has four offices in North America, and have 3 offices in Europe, including a substantial presence in the U.K. We currently employ over 500 people.

Summary: The Account Support Associate will help our Solutions Managers manage and grow a portfolio of strategic accounts. The ideal candidate will want to work in a highly dynamic and fast-paced environment where he or she learns proprietary software that is constantly evolving. Continued corporate growth has led to an exciting opportunity for a detail-oriented, tenacious, uncompromising professional.

Some of the responsibilities of this position include, but are not limited to:

Implement the operational details of client programs at start-up or in mid-stream in line with Market Force’s Customer Feedback Center of Excellence

Work under the direction of a Solutions Manager or directly with certain clients

Conduct detailed testing and document testing and escalate issues as required

Organize training to educate and activate new clients

Resolve issues and respond to client inquiries in a timely manner

Send out client reports, as necessary

Provide management reporting/metrics

The successful candidate will be a quick learner of new software who enjoys and quickly learns new systems that are constantly evolving. Attention to detail, interest in data and data analysis and experience with advanced features of Excel beneficial. Must be able to manage difficult or emotional customer situations and respond promptly to customer needs. Strong interpersonal and oral communication skills are required. Must also be proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).

Benefits we offer:
Our company fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:

Bonus Incentives

EcoPass Options

Vacation Time

Health, Dental and Vision Insurance

Life Insurance

LTD

Market Force Information is an Equal Opportunity Employer

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Winnipeg, MB, CA
Posted on: 2017-04-01
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