Maple Leaf Sports & Entertainment Supervisor, Ticket Operations Part Time in Toronto, ON

Maple Leaf Sports & Entertainment

Branch Toronto ON CA

Supervisor, Ticket Operations
Toronto, ON

Supervise to ensure that all ticket agents are able to perform ticket sales transactions using Ticketmaster Host/PCI and the Archtics operating systems as well…


MLSE is one of North America’s leading providers of unimaginable experiences. We are the parent company of the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), and Toronto Marlies (AHL). Our talented group of professionals are accountable for delivering everything our teams need to win. At the end of the day, our mission is simple: bring the world to its feet.


As a valuable leader within the Ticket Operations team, you will deliver and lead the charge for the entire team to deliver championship customer service to fans at the ticket office located at BMO Field, ACC and Ricoh Coliseum.


  • “Think Like A Fan” to ensure not only your delivery of friendly and efficient ticket service, but also that of all the ticket agents working
  • Supervise to ensure that all ticket agents are able to perform ticket sales transactions using Ticketmaster Host/PCI and the Archtics operating systems as well as using Access Manager.
  • Opening and closing procedures to include accountability for all cash/credit card/debit sales transactions and reconciliation of float for all ticket agents
  • Managing the Will Call print and ticket replacements for both Ticketmaster Host and Arhctics sales
  • Provide and help all ticket agents to provide friendly and informed responses to inquiries regarding seating locations/ticket prices
  • Work closely with Security Services, Guest Services & other departments to assist fans with special needs/requests
  • Act as an ambassador to MLSE and our community; provide information to fans regarding tourist attractions, transportation system etc.
  • Represent Suite Services team in supervising ticket agents with event day additional ticketing requirements and reservations
  • Follow and help all ticket agents to follow all MLSE Health & Safety policies and procedures
  • Work and help all ticket agents to work in compliance with the provisions of the Occupational Health & Safety Act
  • Adhere to and set the example for all ticket agents to follow MLSE’s Vision & Values
  • Other administrative or service functions as required


  • Must be available to work days, evenings and holidays (Monday to Sunday)
  • Proven ability to provide exceptional customer service/up sell and lead others in the same
  • Must have proficient leadership skills, be self-motivated, a team player and show an eagerness to develop a strong team
  • Excellent interpersonal and communication skills
  • Ability to solve problems effectively and communicate findings
  • Solid computer skills
  • Proficiency and experience in Ticketmaster Host and Archtics sales an asset
  • Familiarity with the City of Toronto and tourist attractions an asset
  • Work well under pressure; handle multiple tasks simultaneously
  • A winning attitude

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Toronto, ON, CA
Posted on: 2016-09-22
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