Maple Leaf Sports & Entertainment Coordinator, Ticket Operations Full Time in Toronto, ON

Maple Leaf Sports & Entertainment

Branch Toronto ON CA

Coordinator, Ticket Operations
Toronto, ON

Assist in the supervision of the Toronto Raptors, Toronto Maple Leaf and The Toronto Rock game-day operations and all other event day operations at Air Canada…


As part of the Ticket Operations team located at the Air Canada Centre, you will be responsible for the execution of events, sales/service and reporting on events as it relates to ticketing. Your leadership, passion and commitment to excellence will contribute to exceptional fan and client service.


  • Manage and create event/concert lay up as required by various clients
  • Liaise with Ticketmaster with regards to the structure and pricing of events
  • Work closely with all clients on special promotions, pre sales and on sale requirements
  • Providing event details and assisting with supervising part time staff
  • Contribute towards the training and coaching of part time sales agents, coaches and supervisors at Air Canada Centre, Ricoh Coliseum, and BMO Field
  • Assist in the supervision of the Toronto Raptors, Toronto Maple Leaf and The Toronto Rock game-day operations and all other event day operations at Air Canada Centre as well as Ricoh Coliseum and BMO Field when required
  • Provide premium seat departments with announcement for Live Events
  • Build exceptional partnership relations with all clients
  • Responsible for event ticket settlements for finance and event production management
  • Fulfillment of ticket requirements and balance ticket sales records at the close of each business day
  • Respond to telephone and email inquiries in a courteous and efficient manner
  • Provide exceptional fan service both internal and external
  • Take pride in the organization and its people; maintaining professionalism and confidentiality at all times
  • Perform other administrative or service functions as requested by management


  • Previous experience and knowledge of ticket administration is required
  • Exceptional written, oral and electronic communication skills
  • Excellent administrative and computer skills (Work, Excel, Outlook, etc)
  • Proven time/priority management skills and reliable at adhering to time sensitive deadlines as required
  • Knowledge of the Ticketmaster Ticketing Host System a definite asset
  • Knowledge of the Ticketmaster Archtics System a definite asset
  • Ability to work as part of a team and independently with minimal supervision
  • An ongoing awareness and responsiveness to client satisfaction
  • A demonstrated pride in accuracy and efficiency
  • Available to work evenings and weekends as required
  • Work in compliance with the provisions of the Occupational Health & Safety Act
  • A positive, winning approach, incorporating integrity, confidentiality and discretion

*We thank all applicants for their interest, however, only those selected for an interview will be contacted*

Maple Leaf Sports & Entertainment Ltd. will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] . Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-05-24
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