OverviewManulife Reporting Analyst Full Time in Waterloo, ON
Branch Waterloo ON CA
An environment that is challenging, where you can solve complex problems with the support of a highly skilled team?…
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Are you looking for unlimited opportunities to develop and succeed?
With work that challenges and makes a difference and a flexible and supportive environment?
Do you enjoy working in a fast –paced environment? An environment that is challenging, where you can solve complex problems with the support of a highly skilled team?
Are you passionate about using your technical skills to provide a great experience for users? Love being part of a dynamic team that does serious work but also likes to have an enjoyable time along the way?
Yes? Let’s share more detail…
We are looking for a Reporting Analyst to join out Canadian Division Technology (CDT) Retail Wealth Management and Consumer Markets (RWMCM) Applications Management Services (AMS) team! Key Accountabilities Financial
Expense Tracking and I/O Reporting – Ensure monthly expenses are in line with was is reported, dispute charges, report of tends
Develop cost/benefit analysis and feasibility studies
Strong contribution to and creations of business cases
Liaise with business partners and further develop analytical capability in department based on best practices
Generate new and unique ideas, approaches, and solutions to complex situations
Consult with management on department needs, opportunities and operational effectiveness
Contribute to geographically and culturally diverse cross-functional teams
Effectively communicate with key stakeholders (and Vendors as needed)
Partner with peers across the division to share best practices
Cross Divisional View with a deliberate attempt to understand what others are doing
Understand key issues and pain point at a detailed level
Metrics & Reporting
Monthly Matrix Reporting – Assembling a monthly report for Tim’s team, which the current AMS report would be included
Enhanced AMS reporting – Meant Time to Recovery, SLA reporting, Ticket aging, uptime reporting, outage times and so on….
Analyze complex I/O reports & identify trending
Presents recommendations to management and implementing solutions
Provide input to strategic planning and direction and identifying opportunities, risks and impacts
Designs and develops a metric program that is consistent with the team’s and mission, goals, and quality policy
Ensure adherence to quality standards
Contribute to the development of department processes that support the corporate objectives Expense tracking and BU reporting (I/O & metrics)
Ensure monthly expenses are in line with monthly report. Dispute charges, report of tends
Assembling a monthly report for the entire BU team incorporating the AMS monthly report AMS: Meant Time to Recovery, SLA reporting, Ticket aging, uptime reporting, outage times for RWMCM
Knowledge & Skills & Experience required
Strong written and oral communication skills, including the ability to communicate with all levels of management
Knowledge of the business unit and its functions
Thorough knowledge of improvement methodologies to lean and improve BU processes.
Keeps the big picture in focus while being detail-oriented
Handle multiple competing tasks and priorities
Question traditional practices and assumptions
Strong analytical, diagnostic, and problem-solving skills
Effective influencing, interpersonal and presentation skills
Flexible and adaptable when dealing with change
Excellent organizational skills
Excellent written and verbal communication skills
Strong Influence and negotiating skills
Effectively use multi-media technology for engaging virtual teams
Ability to keep a balance of confidence and approachability
Demonstrate judgment and flexibility in a dynamic environment.
Extensive knowledge and understanding of process design, analysis, and productivity improvement methodologies
5-8 yrs experience in IT with business process and analysis experience
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had about 35,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of March 31, 2018, we had over $1.1 trillion (US$850 billion) in assets under management and administration, and in the previous 12 months we made $26.9 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.
Employment Type: Full Time
Location: Waterloo, ON, CA
Posted on: 2018-05-24