Manager Youth Services in Lower Mainland, BC

Pacific Community Resources

Branch Lower Mainland BC CA

Manager Youth Services
Lower Mainland, BC

regular full-time experienced social services professional to manage integrated youth services for at-risk… and consultation to social work and youth care…

Pacific Community Resources Society requires a regular full-time experienced social services professional to manage integrated youth services for at-risk youth in Surrey.
The successful candidate will possess a strong ability to provide vision and leadership for staff and services for a one-stop youth centre involving a number of partner agencies. S/he will possess experience and skills in the following areas: community development; networking with government and community services; policy and proposal writing; personnel management; financial and facility management; fund development; supervision and consultation to social work and youth care positions; ability to work with at-risk, marginalized youth, parents and professionals, advisory groups and diverse populations. The successful candidate will demonstrate a strong partnership development and management skills.
This position requires a sound understanding of adolescent growth and development, assessment, counselling methodology, integrative case management, child welfare legislation, staff development, program development, team work, contract management and outcomes evaluation.
The successful applicant will have strong knowledge base of the Surrey area and programming needs.
Key Areas of Accountability
The Manager of Youth Services has six key areas of responsibility that are considered critical to the success of the mission of the organization.
1. Operational Leadership to Surrey Youth Resource Centres
2. Program Development
3. Public Relations and Program Marketing
4. Relationship with Key Stakeholders
5. Program Administration
Specific Task and Duties
1) Operational Leadership to Surrey Youth Services
a) Responsible for hiring and coordinating the orientation for new supervisory staff.
b) Available to staff to consult or provide training regarding policies issues and program development.
c) Assists staff in understanding the Act/Regulations and roles of the Ministry of Child and Family
Development and Ministry of Attorney General along with other funders.
d) Coordinates supervision meetings and assesses program performance in meeting contract outcomes.
e) Manages personnel problems and addresses service delivery issues.
f) Delegates appropriate responsibilities and tasks to staff and provide the necessary training.
g) Provides leadership in identifying problems and problem resolution.
h) Provides leadership in program evaluation and development.

2) Program Development:
a) Familiar with the programming needs of Surrey.
b) Explores and pursues opportunities for partnership and program development.
c) Responsible for development of proposals for program expansion, renewal and development in
collaboration with the Associate Director of Youth Services.

3) Public Relations and Program Marketing:
a) Participates in/develops community networks related to youth services
b) Engages in public relations with government policy-makers.
c) Engages in public relations with the media and the public.
e) Prepares reports/conducts special studies, makes presentations.

4) Relationships with Key Stakeholders:
a) Maintains professional working relationships with various Ministry Team Leaders.
b) Organizes and coordinates meetings with various Ministries.
c) Participates in various committees, working groups, associations.
d) Maintains effective and appropriate relationships with partnering service delivery organizations, with
government officials, volunteers, community groups.
e) Communicates and/or promotes the agency’s services, funding needs, and value to the community.
f) Represents the agency at community and fund raising events, or other official functions.
d) Liaises with national and provincial membership organizations.

5) Program Administration:
a) Works with the Associate Director of Youth Services and the Director of Operations, for financial
planning, management and outcome monitoring.
b) Responsible for the overall operational/service delivery implementation and administration of the Youth
Services contracts.
c) Supports Program Supervisors to learn and become fiscally responsible for program budgets.
d) Responsible for responding to client complaints and addressing client concerns through identified
complaint procedures.
e) Represents the Agency as delegated.
f) Works with the Board of Directors’ and their committees as required.
g) Understands and applies the Agency’s Policies and Procedures.
h) Assists the Executive Management team in the administration tasks of the Agency as delegated.

6) Team Work:
a) Actively participates in the Management Team at PCRS.
b) Is instrumental in developing teamwork in Youth Services
e) Communicates effectively with co-workers and supervisors.
f) With the Manager of HR, supports Youth Services in professional development and training.


  • A level of education and experience equivalent to a Master’s or Bachelor’s Degree in a relevant

discipline, combined with at least five years of experience in a senior management position
responsible for the development, implementation and evaluation of operational programming.

  • Demonstrated competence in program management, supervision, personnel management, fiscal

management, and budgeting.

  • A thorough knowledge of the Child Protection and Youth Justice Act.
  • Possess excellent time management skills; ability to balance multiple, often conflicting priorities.
  • Ability to lead the department in order to achieve outcomes.
  • Effective team building and mentoring skills.
  • Strong verbal, interpersonal, presentation and written communication skills are essential. Committed to the Agency’s mission, vision and values.

Basic Requirements

  • A Criminal Records Check Is Mandatory
  • Current Standard First Aid Certificates are required for all positions
  • Class 5 drivers licence preferred with Business Use Insurance
  • Use of own vehicle required. Paid mileage.
  • Driver’s Abstract

Closing Date: Close of Business (4:30 p.m.) July 21st, 2014
Salary Range: $ 35.28 – $ 42.34 per hour (Manager 2), depending on
experience, plus a competitive benefits package including

Send Resume and Cover Letter to:
Attention: Michelle Shaw, Associate Director of Youth Programs
and Services
Email to: [ anti-spam measure – please enable javascript to view ]
Please reference “Surrey Youth Services Manager” in all correspondence.
We thank you for your interest, however, only those selected for an interview will be contacted.
To subscribe for future career opportunities, please visit www.pcrs.ca/careers

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Lower Mainland, BC, CA
Posted on: 2014-07-12
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