Manager, Group Disability, Federal Government Disability Plan in Montréal, QC

Sun Life Financial

Branch Montréal QC CA

Manager, Group Disability, Federal Government Disability Plan
Montréal, QC

Manager, Group Disability, Federal Government Disability Plan – CLA03367 nna *LI-EP1 Are you interested in contributing to the health of Canadians? At Sun…




  • LI-EP1

Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you a well-organized visionary leader, service oriented, experienced in disability management and able to demonstrate empathy? Are you able to see the big picture, along with the critical detail and understand how to cultivate behaviour in your team to drive results? If so, consider applying your skills and experience to a leadership position with Group Disability at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey. You would be supporting our disability case managers in making a difference in our customers’ lives and in return we actively support your professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build a career!

As Manager, Group Disability DI Plan:
You will be responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team. Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients.

Reporting to the Director, Group Disability, you will:
Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability management, and provide ongoing coaching for the team’s continued development

Build strong relationships with our Plan Sponsors, working in partnership with them to address their workplace absence issues

Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies

Exhibit solid communication, organizational and people skills in order to effectively manage client relationships.

Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes

Proactively address clients’ needs and address complaints that may be escalated to you.

Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines

Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers

Contribute to the ongoing business retention and growth by cultivating excellence in your team and continuous proactive engagement with your assigned clients to ensure full understanding of their evolving needs and how we can meet and exceed their expectations with respect to their group disability program.

What Sets Us Apart?

Our commitment to service excellence and quality, innovation and talent development

Career progression is based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests opening up a wide variety of career paths within Sun Life

Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas

Comprehensive benefits package including:
Medical, dental, life, and disability insurance

Retirement savings and Stock purchase plan

Paid vacation

Tuition assistance

Fitness facilities or subsidiaries in specific locations

A supportive and interactive team environment

Comprehensive training programs from the start of employment and ongoing coaching to set you up for success

At Sun Life Financial, we want to help people shine.

What You Bring To The Table:
Infectiously positive attitude with a drive to succeed and a commitment to quality service

Critical thinking and stellar customer service skills

Excellent listening skills and capacity for empathy

Outstanding communication skills – written and verbal

Ability to deal with stressful situations

Ability to deliver difficult news in a tactful and sensitive manner

Analytical skills with a passion for solving problems

Adaptability, flexibility and strong decision making skills

Demonstrated ability to lead through change

Main Accountabilities:
Performance management assessments for direct reports

Development and growth of team

Recruiting and resolution of employee performance issues

Quality assurance and achievement of service standards and monthly targets

Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients

Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business

foster a strong relationship with Business Development to support proactive client management for assigned clients

Strong communication and interpersonal skills

Solid organizational and motivational skills

Excellent customer service skills

Strong analytical and problem solving skills; ability to speak to trends, stats, report cards on clients’ disability experience

Good presentation skills

Knowledge and work experience in group insurance with disability focus

Minimum of 5 years leadership experience

A bachelor’s degree or equivalent business experience

Sound like you? If this opportunity to contribute to the health of organizations and individuals speaks to you, we want to meet you!

Sun Life Financial promotes equal opportunity employment.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.



Claims – Life & Disability

Primary Location



Sun Life Financial Montreal

1024 – 1155 Rue Metcalfe


H3B 2V9

Employee Status




Unposting Date


Jul 24, 2014, 10:59:00 PM

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Montréal, QC, CA
Posted on: 2014-07-13
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