OverviewManager, Group Disability, Federal Government Disability Plan in Montréal, QC
Sun Life Financial
Branch Montréal QC CA
Manager, Group Disability, Federal Government Disability Plan
Manager, Group Disability, Federal Government Disability Plan – CLA03367 nna *LI-EP1 Are you interested in contributing to the health of Canadians? At Sun…
Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you a well-organized visionary leader, service oriented, experienced in disability management and able to demonstrate empathy? Are you able to see the big picture, along with the critical detail and understand how to cultivate behaviour in your team to drive results? If so, consider applying your skills and experience to a leadership position with Group Disability at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey. You would be supporting our disability case managers in making a difference in our customers’ lives and in return we actively support your professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build a career!
As Manager, Group Disability DI Plan:
You will be responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team. Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients.
Reporting to the Director, Group Disability, you will:
Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability management, and provide ongoing coaching for the team’s continued development
Build strong relationships with our Plan Sponsors, working in partnership with them to address their workplace absence issues
Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies
Exhibit solid communication, organizational and people skills in order to effectively manage client relationships.
Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes
Proactively address clients’ needs and address complaints that may be escalated to you.
Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
Contribute to the ongoing business retention and growth by cultivating excellence in your team and continuous proactive engagement with your assigned clients to ensure full understanding of their evolving needs and how we can meet and exceed their expectations with respect to their group disability program.
What Sets Us Apart?
Our commitment to service excellence and quality, innovation and talent development
Career progression is based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests opening up a wide variety of career paths within Sun Life
Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas
Comprehensive benefits package including:
Medical, dental, life, and disability insurance
Retirement savings and Stock purchase plan
Fitness facilities or subsidiaries in specific locations
A supportive and interactive team environment
Comprehensive training programs from the start of employment and ongoing coaching to set you up for success
At Sun Life Financial, we want to help people shine.
What You Bring To The Table:
Infectiously positive attitude with a drive to succeed and a commitment to quality service
Critical thinking and stellar customer service skills
Excellent listening skills and capacity for empathy
Outstanding communication skills – written and verbal
Ability to deal with stressful situations
Ability to deliver difficult news in a tactful and sensitive manner
Analytical skills with a passion for solving problems
Adaptability, flexibility and strong decision making skills
Demonstrated ability to lead through change
Performance management assessments for direct reports
Development and growth of team
Recruiting and resolution of employee performance issues
Quality assurance and achievement of service standards and monthly targets
Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients
Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business
foster a strong relationship with Business Development to support proactive client management for assigned clients
Strong communication and interpersonal skills
Solid organizational and motivational skills
Excellent customer service skills
Strong analytical and problem solving skills; ability to speak to trends, stats, report cards on clients’ disability experience
Good presentation skills
Knowledge and work experience in group insurance with disability focus
Minimum of 5 years leadership experience
A bachelor’s degree or equivalent business experience
Sound like you? If this opportunity to contribute to the health of organizations and individuals speaks to you, we want to meet you!
Sun Life Financial promotes equal opportunity employment.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Claims – Life & Disability
Sun Life Financial Montreal
1024 – 1155 Rue Metcalfe
Jul 24, 2014, 10:59:00 PM
Employment Type: Full Time
Location: Montréal, QC, CA
Posted on: 2014-07-13