LUSO Community Services Youth Settlement Outreach Worker Contract in London, ON

LUSO Community Services

Branch London ON CA

Youth Settlement Outreach Worker
London, ON

As the first point of contact the Youth Settlement Outreach Worker will respond to inquiries about newcomer youth services for the agency via phone, email and…


LUSO Community Services is a neighbourhood resource centre dedicated to promoting inclusiveness, well-being and prosperity in the London community. We provide programs and services in the London community for children, youth, families, and seniors of culturally diverse and ethnic backgrounds.


Job Summary:

This is a new position at LUSO Community Services funded by Ministry of Citizenship & Immigration under the Multicultural Community Capacity Grant.

The project, Neighbourhood Based Integration for Newcomers, is a partnership between four Neighbourhood Resource Centres (NRC’s): South London Neighbourhood Resource Centre (SLNRC), LUSO Community Services, Glen Cairn Community Resource Centre and North West London Resource Centre. The project seeks to enhance the settlement and employment supports available to vulnerable newcomers, with a focus on refugees and refugee claimants, to facilitate their social and/or economic integration.

This project will provide targeted and specialized programming adapted to the needs of clients who face significant settlement barriers due to factors such as low education, low official language fluency, high health or mental health needs, and/or disability

The partners will provide programs, services and wrap-around supports for vulnerable youth in a manner that addresses their personal needs and ultimately connects them to a lasting network of supports in their neighbourhood. Targeted programming will help refugee and vulnerable newcomer youth adapt to a new society, while promoting school success, social connections and community engagement. The project will serve refugees and other vulnerable newcomers between the ages of 12 and 24.

Reporting: The Youth Settlement Outreach Worker will report to LUSO’s Executive Director and will work collaboratively with other Youth Workers within the organization. This position will also work closely with the other partners, service providers, and key stakeholders to provide ongoing support and services to youth ages 12-24.

Position Details: This is a contract position until March 31, 2019. Successful candidate must be able to late August/early September and commit to the full contract period.

Commitment: The position is 24 hours per week. The candidate must be available to work late afternoons, evenings and some weekends. This position is working with youth and requires the flexibility to accommodate newly identified needs. Exact hours will be set in discussion with the successful candidate.

Key Responsibilities:

Individual services

  • Meet with vulnerable newcomer youth and assess their settlement, social and mental health needs and set individual priorities; if intense support is needed a referral will be made to settlement crisis worker
  • Facilitate referrals to the most appropriate community services
  • Follow up with youth to make sure that they successfully accessed the services via phone, email or in person
  • Support newcomer youth to volunteer and develop life skills and interpersonal skills

Group services:

  • In coordination with other agency staff create, plan, and facilitate a variety of youth focused programs and events to meet the needs of newcomer youth and provide them with opportunities to be engaged in their community
  • Conduct outreach activities to connect with vulnerable newcomer youth and families in the neighbourhood
  • Provide opportunities for newcomer youth to be engaged and productive members of their community
  • Identify and provide workshops related to newcomer youth needs including, financial literacy; pre-employment sessions; rights and responsibilities etc.

Outreach services:

  • Develops and distributes promotional materials for programming,
  • Establish partnerships and relationships with local agencies, schools, etc. to promote program and recruit appropriate youth and when appropriate partners for events and activities
  • As the first point of contact the Youth Settlement Outreach Worker will respond to inquiries about newcomer youth services for the agency via phone, email and in person

Administrative Duties:

  • Fulfill administrative duties associated with the youth program such as maintaining statistics, evaluation, report writing, committee meetings, community meetings, etc.
  • Constructive participation as a member of the staff team by furthering collective team goals and representing the principles and values of the organization.
  • Distributes generic promotional materials
  • Develop and maintain promotional displays and materials
  • Enter statistical information as required by the Ministry of Citizenship and Immigration
  • Attend Professional Development opportunities
  • Provide narrative and statistical reports as needed
  • Attend staff meetings as required by the NRCs
  • Other related duties as assigned

Key Qualifications:

  • Degree or Diploma in the Human Services field of study- CYW, CYC, SSW, etc.
  • Demonstrated experience in working with newcomer youth 12-24 years of age; minimum 2 years
  • Knowledge around youth engagement strategies
  • Demonstrated knowledge of working within a grass roots, community based setting
  • Demonstrated leadership skills, strong organizational, and time management skills
  • Excellent interpersonal skills as well as verbal and written communication skills
  • Experience with report writing, maintaining statistics, and fundraising
  • Capacity to build relationships with youth, parents, community members, and Professionals
  • Proven ability to work with youth of diverse and ethnic/cultural backgrounds
  • Motivated, self-starter and able to work in a fast paced environment
  • Capacity to work independently as well as within a multidisciplinary team
  • Proficiency with Microsoft office, email, and database entry
  • Ability to work under pressure and meet deadlines
  • Ability to communicate in a second language an asset- particularly Arabic or Nepali
  • Valid driver’s license and access to a reliable *vehicle is required as programming is at various locations


  • Clearance through a Vulnerable populations police screening process ( at own cost)
  • Current CPR and First Aid certification (or willingness to obtain at own cost)

To apply for this position EMAIL or MAIL your Resume and Cover Letter by:

*WEDNESDAY, AUGUST 8 AT NOON using Indeed site


Resume & Cover letter as ONE PDF document

Mail: LUSO Community Services

1193 Oxford Street East, Unit 2

London Ontario N5Y 3M2

LUSO Community Services is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process


Job Types: Part-time, Contract

or proceed with Standard Application Form.

Employment Type: Freelance
Location: London, ON, CA
Posted on: 2018-07-26
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