OverviewLowe’s Companies Full Time Customer Service Desk Full Time in Toronto, ON
Branch Toronto ON CA
Full Time Customer Service Desk
Duties also include processing customer sales and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information…
Who We Are
It’s an exciting time to begin a career with Lowe’s! We are one of Canada’s largest home improvement companies and we continue to focus on our Canadian growth and bringing the Lowe’s brand closer to the customer.
Wherever we operate, we are committed to making a meaningful difference in the lives of our employees, our customers and in the communities in which we live and work.
If you’re a passionate person who shares our values and is committed to delivering exceptional results for our customers, we want to meet you! We offer competitive compensation, comprehensive benefits, a supportive team environment and plenty of opportunities for personal and career development.
What You Will Do
The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
Duties also include processing customer sales and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front End is responsible for completing all other duties as assigned.
What We’re Looking For
Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.
Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
What You Need To Succeed
6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.
Degree/Diploma in Business, Retail Management, Specialty related to department (e.g., design, appliances), or related field.
6 months experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
6 months retail experience.
6 months experience as a cashier.
More About Us
Serving both retail and commercial customers, Lowe’s offers one of the largest selections of home improvement products and is dedicated to providing exceptional customer service. With over 40,000 products in-stock and thousands more online, Lowe’s helps customers build, improve and beautify their homes.
Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2018-01-11