LGM Financial Services Inc. Customer Service Representative, Claims Settlement Full Time in Saint-Laurent, QC

LGM Financial Services Inc.

Branch Saint-Laurent QC CA

Customer Service Representative, Claims Settlement
Saint-Laurent, QC

Exceptional customer service. LGM Financial Services Inc. LGM is a national leader in providing warranty, finance and insurance services to the Canadian…

LGM Financial Services Inc. (“LGM”) is ranked one of the Best Workplaces in Canada and listed with PROFIT 500 as one of the fastest growing companies! As Canada’s best automotive partner, we will revolutionize the consumer ownership experience.

The Organization:
LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. LGM brings innovation, quality, service and profitability to its dealer partners through a full suite of products and services distributed in a cutting-edge, ethical and transparent manner. LGM is a known to be the leader in service, a partner in profitability, and an innovator that aspires to create a positive impact on people, communities and the environment. LGM’s products and services include: extended warranty, creditor insurance, wear protection, vehicle loss/loyalty programs, sales training, lending solutions, and information management services. Its programs are branded by leading Canadian automakers.

The Settlement Representative is responsible for providing exceptional customer service and administrative support for claim settlement in a warranty environment.

Key Responsibilities

Provide exceptional customer service via telephone and written correspondence to clients who have purchased our product, auto dealerships selling our product and repair facilities that services our customers.

Liaise with Finance and LGM Customer Service Teams.

Assist with claim settlement process to meet department service level agreements.

Facilitate credit card claim payment to repair facilities to meet department service level agreements.

Monitor customer service queues (phone, fax and email).

Required Skills:
Proficient with MS Office suite of products.

Excellent organizational and time management skills.

Excellent communication (oral & written)

Excellent attention to detail

Effective and efficient at multi-tasking

Courteous and professional telephone manner

Keyboarding skills of min 45 wpm

Bilingual (English/French) oral and written is an asset

Exceptional customer service

Required Experience:
1+ year in an office environment

Automotive dealership experience in accounting, cashier, reception/service advisor is considered an asset

Opportunity at LGM:
We invest heavily in our people and as an organization we are committed to providing our employees opportunities for “stretch” assignments, career path planning and professional development. LGM is guided by its core values which define how you can expect everyone in the company to conduct themselves. Its commitment to these core values helps ensure the employee, the company, and clients are successful.

The Rewards:
Depending on whether they are full time part time employee and if in Vancouver (then Gym membership)

We offer a highly competitive compensation package including: comprehensive health benefits plan, Group RRSP, performance bonus, education sponsorship, and four paid days when “giving back” to the community. We also offer a vehicle rebate program.

The People:
Engaged, creative and highly skilled employees are hallmarks to our success. For eight consecutive years, LGM is ranked among Canada’s Best Workplaces by the Great Place to Work® Institute. Our employees make this possible with their unwavering commitment to nurturing a culture of innovation and collaboration.

You can learn more about LGM by visiting our website at lgm.ca.

Required Skills

Required Experience

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Montreal, QC, CA
Posted on: 2017-01-23
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