Overview

Lexcom Systems Group Technical Support Specialist Full Time in Kindersley, SK

Lexcom Systems Group

Branch Kindersley SK CA

Position:
Technical Support Specialist
Location:
Kindersley, SK

Lexcom Systems Group Inc. Experience troubleshooting Windows 7 and 10 Operating systems in an enterprise environment….

Lexcom – Tier 2 Technical Support Specialist

Company Description

Lexcom Systems Group Inc. – www.lexcom.ca is an IT and managed services consulting company with head office in Regina, Saskatchewan. Lexcom has been serving our clients since 1996 and we are currently expanding in Saskatchewan and require the services of a IT Technical Support specialist.

Job Description

The position of Technical Support Specialist serves as the support person that resolves, diagnoses or triages all requests for Desktop and network support issues. Individuals in this role are expected to work with minimal supervision while providing customer support. Following agreed procedures, and quality standards, the Technical support specialist respond to request for assistance as assigned by the Service Desk Manager. Technicians are expected to research issues and attempt to resolve these issues and document trouble tickets before escalating issues to third tier unit. Technicians are expected to adhere to escalation procedures, sending complex issues to third tier support groups. Technical Support Specialist may be required to do shift work or have a rotating schedule. The successful candidate must reside in and around the Town of Kindersley and have a Saskatchewan class 5 license and successfully clear a criminal records check.

Responsibilities

Customer relations:

  • Deliver technical end user support over the phone, remote control access or desk side support for our customers.
  • Interview users to collect information concerning problems and lead users through diagnostic procedures to determine source of error and resolve the issues
  • Monitor the progress of the end user inquiry to resolution.
  • Keep customers informed of the progress of their queries.
  • Act as primary support to end users and liaison between technical escalation teams
  • Demonstrate excellent Customer Service Skills

Technical:

Identify, troubleshoot and resolve a wide range of technical computer-related issues, making the distinction between tier two and tier three issues

  • Experience troubleshooting Windows 7 and 10 Operating systems in an enterprise environment
  • Knowledge of mobile computing (Android and iOS)
  • Knowledge of Windows Active Directory 2008 and 2012
  • Knowledge of mainframe software application functions
  • Perform major desktop hardware/software repairs and configuration
  • Perform major printer, scanner and other peripherals in a Windows network environment
  • Capable of troubleshooting workstation connectivity issues.
  • Keep abreast of new developments in technology
  • Develop a standard image for use in deployments
  • Capture and Deploy Images using Symantec Ghost Solution Suite or Microsoft SCCM.
  • Manage and update images periodically
  • Knowledge of Microsoft Outlook 2007-2016 and Office 365 implementations and support including (owa and Outlook clients).

Qualifications

Ability To:

  • Appreciate the basics of multiple technologies and services from different technologies and service providers.
  • Demonstrate keyboard skills and a good understanding of PC software and operating systems e.g., MS Windows, MS Office, Mainframe, SQL, Ubuntu, Linux and Unix.
  • Apply classroom knowledge to working environment in order to provide basic & 1st level support to customers.
  • Work independently and as a team member within established policies and procedures.
  • Explain technical issues to non-technical personnel.
  • Work within standard documented procedures.
  • Meet customer and service commitments.
  • Respond promptly to customer needs.
  • Solicit customer feedback to help improve services.
  • Manages difficult or emotional customer situations.
  • Demonstrate good communication, problem solving, and application support skills.

Knowledge Of:

  • Principles of quality assurance, performance monitoring and the ways in which a commitment to a customer focus can be practically demonstrated.
  • Principles of equality and the ways in which they can be demonstrated in every aspect of the Unit’s work.
  • Principles of ITIL Service Management.
  • Budget and Procurement Business Processes a plus.
  • Basic customer service skills.

Education and Experience

  • Knowledge of PC hardware & A+ certified
  • Minimum of 2 year experience in a Desktop Support Organization.
  • Microsoft Certified Professional (MCP) Certification (Windows 7) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience
  • Must have a valid Saskatchewan Class 5 Driver’s License with the ability to lift 50 lbs.
  • Post-Secondary Technical Degree, MCP, MCSE, CCNA or CCNP or other equivalent.

Additional Information

  • Salary Range: $70,000-$85,000 depending on experience and skill.
  • Health Benefits – Eye, Health, Medical and Dental
  • Lexcom Systems Group Inc. is an Equal Opportunity Employer.
  • For more information please contact Ron Holtby – Operations Manager at call (877) 537-2663 Ext. 5004

Job Type: Full-time

Salary: $70,000.00 to $85,000.00 /year

Job Location:

  • Kindersley, SK

Required education:

  • Bachelor’s

Required experience:

  • It Support: 5 years

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Kindersley, SK, CA
Posted on: 2017-11-22
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