Overview

Lannick Group Junior Customer Service Representative – 4 Month Contract Temporary in Toronto, ON

Lannick Group

Branch Toronto ON CA

Position:
Junior Customer Service Representative – 4 Month Contract
Location:
Toronto, ON

PROGRESSIVE COMPANY LOOKING FOR CUSTOMER SERVICE REPRESENTATIVE. Junior Customer Service Representative – 4 Month Contract….

PROGRESSIVE COMPANY LOOKING FOR CUSTOMER SERVICE REPRESENTATIVE. Our client is seeking a personable professional to join their team on a contract basis.

Junior Customer Service Representative – 4 Month Contract

About the Opportunity

Responsible for servicing and underwriting customer calls in accordance with business objectives established for the Call Center

Customer services representatives are the first point of contact for customers looking for new quotes, re-quotes or looking to proceed with their insurance policies

Effectively communicate by telephone to resolve issues, describe programs & services to customers and when appropriate, cross/upsell other products

Interpret what customers say and respond appropriately

Obtain relevant information systematically to process inquiries quickly and accurately

Conduct file reviews for underwriting quality and risk exposure for each call

Solidify customer relationships through service recovery and follow through on commitments

Obtain/solicit leads and cross-sell other lines of business to assist with customer loyalty and business retention

About You

3-6 months experience in similar capacity

Attendance and punctuality is imperative

Excellent Customer Service skills and telephone etiquette

Proficiency in word processing, excel and internet

Excellent communication and interpersonal skills

Problem solving skills

Pay Range

$16 – $17/hr

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Toronto, ON, CA
Posted on: 2015-07-31
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