Labatt Brewing Company Analyst, IV BSC – Cust Service MGMT Full Time in Moncton, NB

Overview

Labatt Brewing Company

Branch Moncton NB CA

Position:
Analyst, IV BSC – Cust Service MGMT
Location:
Moncton, NB

Answer incoming request via phone, email, fax and web. Customer Services Specialist-Business Services is the first point of contact for Retailers and Sales…

Job Responsibilities

• Customer Services Specialist-Business Services is the first point of contact for Retailers and Sales Representative from Quebec, must ensure a high degree of customer satisfaction through rapid , constructive and responsive communication and must have the ability to multi-task.
• Answer incoming request via phone, email, fax and web
• Register the retailer employee inquiries/complaints into the ticketing application
• Responding to request in a timely and professional manner
• Resolve or forward requests in accordance with established procedures
• Perform a variety of moderately complex clerical task

Job Qualifications

• College Diploma or 2-3 years experience in Contact Centre environment
• Highly organized with ability to manage priorities and coordinate multiple projects simultaneously
• Management/Supervision experience within a Contact Center preferred
• Strong Computer Skills – Microsoft Office, Outlook, Internet, SAP, Excel
• Bilingual is required (English and French)
• Strong verbal and written communication, administrative, interpersonal
• Strong leadership skills

Labatt Breweries of Canada LP is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.