Kelly Services Disability Case Manager/Admin Support Contract in Halifax, NS

Kelly Services

Branch Halifax NS CA

Disability Case Manager/Admin Support
Halifax, NS

Excellent customer service skills and takes accountability for customer requests or issues. The Group Disability Department is seeking qualified Disability Case…

The Group Disability Department is seeking qualified Disability Case Managers and Admin support to manage claims.

The Disability Case Manager will be responsible for:

  • Telephoning claimants to conduct interviews based on pre-determined set of questions;
  • Referring the claim to the Perm Specialist if there are concerns following the telephonic interview;
  • Requesting medical documentation from claimant’s doctors and pharmacy records from claimant’s pharmacy provider;
  • Forwarding letters and forms to the claimant for completion;
  • Completing all required system work in Navigator including setting tasks for Perm Specialist and Perm Case Managers.

The Disability Case Manager will work closely with internal resources such as LTD Case Managers, Perm Specialist, KW TD65 SDA, Disability Supervisors, Disability Specialists, and externally, Plan Sponsors, claimants, doctors and pharmacy providers.

Additional Info:

  • Telephone work. Calling the claimant and asking questions regarding work ability, hobbies, functional level and other income. Call other stakeholders (Plan Sponsors, doctors, etc.) as required. 2. Preparing letters to claimants and other stakeholders.
  • Perform Navigator system work.
  • Liaise with LTD Case Managers, Perm Specialist and KW TD65 SDA if they are questions.

Job Requirements (Education, Experience, Knowledge, Skills and Competencies):

  • Excellent oral communication skills
  • Attention to detail and accuracy is critical
  • Excellent written communication skills
  • Excellent customer service skills and takes accountability for customer requests or issues
  • Strives for continuous improvement
  • Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy
  • Superb organization skills, ability to multi-task and work under time pressures
  • Solution-oriented and demonstrated sound judgment and decision-making skills
  • Ability to probe, investigate discrepancies and resolve issues
  • Responds to challenges and opportunities in a positive and productive manner

***Bilingual in French/English is considered an asset, but not mandatory***

Job Type: Contract

Salary: $18.00 /hour

Required experience:

  • Insurance, Claims: 1 year

Required language:

  • French

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Halifax, NS, CA
Posted on: 2016-02-12
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