KARL STORZ ENDOSCOPY CANADA LTD. Customer Service Representative Full Time in Mississauga, ON

Overview

KARL STORZ ENDOSCOPY CANADA LTD.

Branch Mississauga ON CA

Position:
Customer Service Representative
Location:
Mississauga, ON

Strong analytical and problem solving skills. The range of endoscopic equipment for human and veterinary medicine and for industrial applications now…

SUMMARY OF POSITION

Responsible for all aspects of customer service as well as build strong customer relationships to the assigned territories. Provide information to customers, in response to enquiries about products and services; review and process standard and repair orders; document and resolve product, service problems and complaints. Provide support to Account Executives whenever necessary. Suggest ways to continually improve business operations within the Customer Service Department to the Customer Service Manager.

RESPONSIBILITIES

Processing customer orders in a timely basis, and in accordance with company policy.

Respond to customers enquiries and investigate issues regarding product, pricing, service and delivery in a timely manner, using the organization’s products and services.

Follow-up with customers on all on-going issues in order to maintain a Diamond Standard of service that matches our products.

Organize workflow to meet customer expectation.

Process customer receiving paperwork, received from the warehouse.

Update Service/Repair orders, from preparing estimates to invoicing.

Maintain accurate customer records by updating account information in SAP, CRM and customer files.

Enter or Create and forward quotations to management for approval as required.

Adhere to company policies and procedures at all times.

Work closely by communicating and coordinating with other departments and sister companies.

Log complaints within the Complaint Handling System (CHS) in accordance with company procedures and policy.

Provide supporting documentation to Account Receivable for overdue invoices.

Run daily reports on blocked orders, repairs, backorders, outstanding trades, billing blocks, etc.

Remain current on new product lines, product changes as well as current promotions.

Follow-up with customers on overdue, competitive and non-competitive trades that have not been returned to KSEC in a timely manner.

Provide back-up to Customer Service Representative with Protection 1® business responsibilities.

SAP testing as needed.

Participate in KSEC or North American initiatives such Internal Audit, Process Improvement, Customer First Culture, etc.

Escalate sensitive Customer Issues / Complaints to Customer Service Manager promptly.

QUALIFICATIONS

High school graduation required.

Minimum 3 years of customer service experience.

Bilingual (French-English) verbal and written communication a strong asset.

Type 30 WPM.

Proficient computer skills in Microsoft applications; Word, Excel and Outlook.

Prior experience working with SAP preferred.

Highly developed sense of integrity and commitment to customer satisfaction.

Ability to resolve complaints and deal pragmatically with challenging customers.

Excellent interpersonal skills, verbal and written communication skills.

Strong analytical and problem solving skills.

Excellent organizational skills, ability to multi-task, high level of attention to detail and accuracy.

High personal standard of excellence, sense of urgency and demonstrated initiative.

Work effectively as a member of a team and be able to work independently with limited need for direction or supervision.

Willingness to be a self-learner and take full ownership of work

Flexible work style to accommodate changing priorities with ability to meet deadlines is essential.

Flexibility to work overtime to meet business and departmental requirements.

About KARL STORZ

KARL STORZ Endoscopy Canada Ltd., is an affiliate of KARL STORZ GmbH & Co. KG, an international leader for more than 65 years in reusable endoscope technology, encompassing all endoscopic specialties. Based in Tuttlingen, Germany, KARL STORZ GmbH & Co. KG is a family owned company that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship and clinical effectiveness.

Product Range

The range of endoscopic equipment for human and veterinary medicine and for industrial applications now encompasses over 8,000 products. New developments such as the OR1™ fully networked operating room or the KARL STORZ AIDA centralized image and data management system supplement the range and demonstrate that at KARL STORZ, the future has already become the present.

Vision

Our commitment to performance and professionalism means we can guarantee both user and patient the ideal solution. In doing so, we secure and create top-quality jobs in all our corporate locations. KARL STORZ is now present worldwide with offices and distributing agents in 38 countries.

For more information about KARL STORZ, please visit the company’s web site at www.karlstorz.com .

KARL STORZ Endoscopy Canada Ltd. thanks all applicants for their interest, however, only those selected for an interview will be contacted. KARL STORZ Endoscopy Canada Ltd. is an employment-equity employer and encourages all qualified candidates to apply.

No agencies please.