JYSK eCommerce Agent Customer Support Full Time in Port Coquitlam, BC

Overview

JYSK

Branch Port Coquitlam BC CA

Position:
eCommerce Agent Customer Support
Location:
Port Coquitlam, BC

Perform duties on daily basis such as printing orders, checking specifications and all related requirements….

eCommerce Support

One of the world’s fastest-growing retailers, Jysk was first established in Denmark in 1979. The company now brings Quality for Less to customers in 41 countries at over 2,300 stores and online in Canada at jysk.ca. With a passion for Scandinavian design, our products range from furniture to accessories, including mattresses, bedding, home décor, and outdoor patio products that will enhance any living space at an affordable price.

The Right Candidate

• Has experience in an eCommerce setting.
• BILINGUAL (French and English)
• Strong Computer Skills are absolutely necessary. Proficient in M.S. Office, Excel and Online Shopping, Browsing etc. If you have NEVER purchased anything online, please do not apply.
• Positive and cheerful attitude while working under pressure, handling all kinds of client behavior in a calm and professional manner.
• Customer focused and detail oriented
• Ability to connect with customers and make suggestions to save problem sales
• Teamwork and cooperative attitude is a must
• Professional in verbal and written communication (email etiquette is a must)
• Friendly spontaneous and quick thinking
• Consistent presentation of a professional image, both on the phone and in email response.
• Good problem solving and communication skills
• Adheres to deadlines and delivers quality work
• Contribution in training or orienting other staff on office policies and procedures

Job Description

• Responsible for customer service duties including answering customer queries, problem solving and providing detailed information on new products, order timelines etc.
• Assist customers with sales, in-store pickups and returns.
• Successfully communicate with stores to successfully complete online orders.
• Inform customers about the product range, availability, orders and delivery
• Access customer issues and suggest appropriate solutions
• Check inventory of items and product using our system
• Perform duties on daily basis such as printing orders, checking specifications and all related requirements
• Preparation and planning for all issues such Credit card verification, addresses, emails and phones

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work requires light physical effort and use of motor skills requiring manual dexterity. While performing duties of this job, employee will regularly sit, walk or stand.

What We Offer

• Competitive Pay
• Benefit Package
• Staff Discount
• Opportunities for Learning & Career Advancement
• A fun and respectful workplace

More Great Information!

• Thanks for your interest in Jysk! Due to a high volume of applications, only those applicants selected for an interview will be contacted.
• If you haven’t done so already, please follow us on Twitter for the latest career opportunities at Jysk: https://twitter.com/JyskCANCareers
Best of luck with your search! Follow us online for MORE opportunities!

*MSJA