Jubilant HollisterStier JHS Customer Service Coordinator Part Time in Kirkland, QC

Jubilant HollisterStier JHS

Branch Kirkland QC CA

Customer Service Coordinator
Kirkland, QC

2 – 4 years experience in the pharmaceutical industry. Temporary position for 2 years – 3 days per week….

Temporary position for 2 years – 3 days per week

Collaborate with Account and Project Managers to gather accurate details for sales new forecasts and orders

Collaborate on behalf of the customers with all internal departments to ensure that orders are completed and shipped on time

Maintain current information in sales orders in SAP

Work as liaison between the customer and Corporate Production Planning/Scheduling to accurately agree to Draxis delivery commitment date for accepting P.O.’s

Identify and communicate special order requests and client changes to Corporate Production planning/Scheduling; i.e. Additional documentation, samples, addresses changes, etc.

Submit order acknowledgement and other documentation to customers as necessary

Track progress of production / delivery deviations from plan. Communicate status and timeline updates to customers as requested.

Prepare ad hoc and routine customer reports to communicate order status and Key Performance Indicators as requested (SAP queries)

Participate in regular customer conference calls regarding product orders

Participate in weekly corporate production meetings to highlight customer needs and gather most current corporate information regarding order status

College Degree in business with related experience

2 – 4 years experience in the pharmaceutical industry

Ideally, the candidate will have some experience in either production, logistics, process development, quality control or validation

Experience with SAP

Organized and good at follow-up

Courteous and pleasant disposition; able to manage stress and stressful situations

Customer focused; problem solving abilities

Superior communication skills

High degree of initiative

Good command of Microsoft WORD and EXCEL

Excellent interpersonal and communication skills; ability to work effectively within a team

Bilingual (written and spoken), French and English

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Kirkland, QC, CA
Posted on: 2016-09-21
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