Overviewj2 Cloud Services Level II Support Technician Full Time in Vancouver, BC
j2 Cloud Services
Branch Vancouver BC CA
Level II Support Technician
2-4 years’ experience in technical support or a similar technical role. Pre-sales product support when required….
FuseMail® is a j2 Global® company focusing on Cloud based email security services for businesses. It offers a unique environment that fosters individual growth and rewards performance, while offering the benefits and opportunities of a successful global Cloud company. The work environment is fast-paced, challenging, and fun. You will be working in the technical support environment in the innovative cloud services arena focusing on our Email Security products, Spam Filtering, Email Archiving, Email Encryption, Web Security etc.
- Respond to email tickets, phone calls and live chats to assist customers with a broad range of email services.
- Escalate issues to senior technical staff and respond to the customer when escalation resolutions are available.
- Track incidents in help desk ticketing system
- Where time is available, perform other various assigned tasks, such as documentation creation, staff and customer training, process improvement, product testing etc.
- Pre-sales product support when required
- Shift work and 24 X 7 on call availability may be necessary
- Liaising with Netops and Development teams on escalated issues.
Job Requirements and Experience:
- Excellent written and verbal skills in English.
- Fast typing capability.
- Advanced troubleshooting and problem determination skills
- 2-4 years’ experience in technical support or a similar technical role.
- Good knowledge of email services including SMTP, POP, IMAP, and MS Exchange
- Working familiarity and knowledge on common Internet protocols and technologies such as TCP/IP, DNS, FTP, SSL etc.
- Positive, customer-focused attitude.
- Good networking knowledge and a practical understanding of how networks communicate
- Help desk experience would be valuable but not essential.
- Demonstrate knowledge in a wide variety of email-related tools, such as browsers, email clients and operating systems.
j2 Cloud Services is an Equal Opportunity Employer.
Founded in 1994, FuseMail was one of the world’s first hosted messaging specialists. With over 15 years of experience in providing hosted email services to businesses, we have the expertise to ensure that your valuable corporate messages are always delivered safely and securely. FuseMail offers a variety of email services that can be tailored to the needs of SMB and SME sized businesses (20 to 2,000 seats), including email hosting, security, archiving and encryption. FuseMail’s award-winning outsourced email services protect more than a million email boxes every day and can ensure that your valuable corporate messages are delivered safely and securely—while remaining more cost-effective than self-managed in-house systems.
FuseMail (a j2 Cloud Services Company) offers a variety of email services that can be tailored to the needs of SMB and SME sized businesses (20 to 2,000 seats), including email hosting, security, archiving and encryption. FuseMail’s award-winning outsourced email services protect more than a million email boxes every day and can ensure that your valuable corporate messages are delivered safely and securely—while remaining more cost-effective than self-managed in-house systems.
About j2 Cloud Services:
Founded in 1995, j2 Cloud Services (NASDAQ: JCOM) is an award winning, leading provider of Internet services through its two divisions: Business Cloud Services and Digital Media.
The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. It markets its services principally under the brand names eFax®, eVoice®, FuseMail®, Campaigner®, KeepItSafe® and Onebox® and operates a messaging network spanning 49 countries on six continents.
The Digital Media Division, created with j2 Cloud Services’s November 2012 acquisition of Ziff Davis, Inc.
As of December 31, 2015, j2 Cloud Services had achieved 20 consecutive fiscal years of revenue growth.
For more information about j2, please visit www.j2global.com
At j2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.
j2 Global offers competitive salaries, health benefits, a 401k, and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then j2 is the place for you.
Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2016-09-22