OverviewJ.D. Irving Tier 2 Application Support Specialist Full Time in Saint John, NB
Branch Saint John NB CA
Tier 2 Application Support Specialist
Saint John, NB
This high energy, fast paced, dynamic team takes pride in offering strong technical support combined with a commitment to excellent customer service….
J.D. IRVING, LIMITED i s currently recruiting for the following position: SERVICE DESK-TIER 2 APPLICATION SUPPORT SPECIALIST
This position can be located in either Saint John or Moncton, NB. If you have a passion for customer service with an aptitude for technology, a desire for helping people, the ability to work with time pressures and are driven to grow your career within our large organization this opportunity will be of interest to you. The service desk is responsible for delivering end to end support by partnering with end users and technology groups.
The Tier 2 Application Support Specialist acts as a point of escalation for incidents which cannot be resolved immediately at the Service Desk. The Service Desk is a point of contact responsible for resolution of a broad range of internal IT issues within the J.D. Irving, Limited group of companies. This high energy, fast paced, dynamic team takes pride in offering strong technical support combined with a commitment to excellent customer service. The Tier 2 Application Support Specialist is responsible for timely resolution of application related escalations whereby you may need to request external support or escalate the incident to Tier 3 resources.
A completed university degree or two year college diploma.
Strong interpersonal, written and verbal communication skills.
Experience in customer support in a Service Desk Tier 2 environment would be considered an asset.
Familiarity with Microsoft Office, Exchange, Active Directory and other Office applications required.
Experience with SQL Server is required.
Experience with Microsoft Integration Services (SSIS) is an asset.
Familiarity with WebMethods Integration tools, Trading Networks and EDI would be considered an asset.
Experience with JD Edwards Software would be considered an asset.
Working experience with Clarity or another Ticketing tool would be an asset.
Ability to analyze, troubleshoot, and escalate technical issues through to resolution.
Ability to multi-task many unrelated issues and assess priority based on urgency to the business.
Good communication skills both from the technical point of view and also at the user level.
The desire to understand all supported systems both from the Technical and user point of view to become the “go to” person for questions related to supported systems and applications.
Software application focused support with the capability to apply thought process across varied applications while maintaining focus on measured results.
On call rotation required.
ITIL Foundations or Working Knowledge an asset.
Bilingual- English and French an asset.
This position offers a competitive salary and benefits package as well as the training needed to succeed in this role.
To submit your resume, please go to www.jdijobs.ca and apply now!
We thank all applicants for their interest, however only those selected for interviews will be contacted.
Employment Type: Full Time
Location: Saint John, NB, CA
Posted on: 2015-01-25