International Talent Placements Field service maintenance technician Contract in Quebec City, QC

International Talent Placements

Branch Quebec City QC CA

Field service maintenance technician
Quebec City, QC

Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment;…

Pay rate : 20$/hr

  • Nice to haves – Networking Service Skillsets an asset, Some experience in ATM, POS repairs are very helpful. – Models by NCR, IBM.
  • Contract is estimated at 6 months
  • Start Date – November 24 –
    • Gauranteed 40 hour
    • What days will they work each week?
    • Should be available to work Monday to Sunday, from 7am to 12 midnight
    • Is there any shift work required? Yes
      • Rotating shifts. Shift start and end time will be provided well in advance
    • Will overtime ever be required? On occasions
    • Is tools required? Yes
    • Additional details:
      • This would be a Customer facing role, therefore no jeans, T-shirts, or Logoed shirts from other companies.
      • Dress pants and Ties are overdress


    • Position responsible for installation, maintenance on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
    • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
    • Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
    • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
    • Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
    • Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM’s and or within financial institution
    • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
    • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
    • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
    • May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
    • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
    • Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer


    • High School Diploma or equivalent
    • Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
    • Experience in PC Hardware Maintenance and support
    • A+ Certification
    • Excellent interpersonal skills/customer relationship skills required
    • High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
    • High level of personal integrity; Support and promote teamwork and cooperative effort
    • Must have the ability to work a flexible schedule including nights, weekends

    or proceed with Standard Application Form.

    Employment Type: Freelance
    Location: Québec City, QC, CA
    Posted on: 2016-11-02
    Posted by: