Overview

International Talent Placements Field service maintenance technician Contract in Quebec City, QC

International Talent Placements

Branch Quebec City QC CA

Position:
Field service maintenance technician
Location:
Quebec City, QC

Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment;…

Pay rate : 20$/hr

  • Nice to haves – Networking Service Skillsets an asset, Some experience in ATM, POS repairs are very helpful. – Models by NCR, IBM.
  • Contract is estimated at 6 months
  • Start Date – November 24 –
    • Gauranteed 40 hour
    • What days will they work each week?
    • Should be available to work Monday to Sunday, from 7am to 12 midnight
    • Is there any shift work required? Yes
      • Rotating shifts. Shift start and end time will be provided well in advance
    • Will overtime ever be required? On occasions
    • Is tools required? Yes
    • Additional details:
      • This would be a Customer facing role, therefore no jeans, T-shirts, or Logoed shirts from other companies.
      • Dress pants and Ties are overdress

    POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

    • Position responsible for installation, maintenance on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
    • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
    • Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
    • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
    • Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
    • Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM’s and or within financial institution
    • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
    • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
    • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
    • May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
    • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
    • Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer

    BASIC QUALIFICATIONS:

    • High School Diploma or equivalent
    • Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
    • Experience in PC Hardware Maintenance and support
    • A+ Certification
    • Excellent interpersonal skills/customer relationship skills required
    • High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
    • High level of personal integrity; Support and promote teamwork and cooperative effort
    • Must have the ability to work a flexible schedule including nights, weekends

    or proceed with Standard Application Form.

    Employment Type: Freelance
    Location: Québec City, QC, CA
    Posted on: 2016-11-02
    Posted by: