OverviewIntact West Rental Support Coordinator Full Time in Calgary, AB
Branch Calgary AB CA
West Rental Support Coordinator
Chartered Insurance Professional (CIP) designation an asset – completion or in progress. The purpose of the West Rental Support Team is to manage the rental…
The purpose of the West Rental Support Team is to manage the rental quantum during the vehicle repair process and to deliver legendary service to our customers and help them get back on track. You will strive to provide an experience to customers that will be second to none because what matters to them, matters to us.
Please note there are permanent and 6 month opportunities available for this posting.
With this purpose in mind, you will:
Manage rental extension requests from repair shops and rental companies
Review estimates, behind and pended files
Challenge rental extensions when required
Be the liaison between the repair shops and rental companies to manage claim cycle times
Re-direct requests back to the adjuster when needed
Work closely and collaborate with several other Intact departments
Update and maintain accurate records / notes within various systems
1 to 3 years of auto claims experience preferred
Ability to communicate and negotiate effectively
Capable of navigating multiple systems, including MS Office and Lotus Notes
Strong keyboarding skills and ability to work in a paperless environment
A college diploma or a university degree (preferred).
Chartered Insurance Professional (CIP) designation an asset – completion or in progress.
The successful candidate should possess a strong claims background and be able to handle tough conversations with repair shops on rental cycle times, properly investigate and validate extension requests using Audatex, Progi and investigative phone calls among other sources. The ability to have difficult conversations with confidence and a positive attitude is needed in order to achieve the desired results.
As part of Intact’s selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer. These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.
Eligibility to work in Canada
Proof of eligibility for permanent roles may come in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation. Proof of eligibility for temporary roles includes all of the above and/or a Canadian work permit, which authorizes you to work for the duration of the assignment.
This posting closes on March 20, 2018 at 11:59 PM EST
Employment Type: Full Time
Location: Calgary, AB, CA
Posted on: 2018-03-16