Intact Director, Ongoing Support Full Time in Montréal, QC


Branch Montréal QC CA

Director, Ongoing Support
Montréal, QC

Participate in establishing a strategic vision for our BI & Financial Systems applications. Must have at least 8-10 years experience and min 5 years of…

We are looking for a

Director, Ongoing Support

, reporting into VP Financial Systems.

Financial Systems is a Corporate Finance department mainly responsible for administering and enhancing Oracle eBusiness, Essbase, Hyperion Planning and Oracle BI.

Montreal (2020, Boul. Robert Bourassa)

The Director Ongoing support will lead the team who is ensuring proper functioning of existing functionalities of the above mentioned applications, including trouble-shooting, user support, training and maintenance.

Control & coordinate production support process for Oracle eBusiness, Essbase, Hyperion Planning, Oracle BI;

Constant search for improvement opportunities whether in how we use applications/ our processes/ Finance processes/ implementing best IT standards and practices;

Participate in establishing a strategic vision for our BI & Financial Systems applications

Coach and support direct reports;

Coordinate with development teams and plan transition to production for their projects;

Coordinate with our Cloud infrastructure provider to ensure regular health checks and well-functioning of our environments;

Gather needs and organise training for our user community, for all applications;

Your Skills

BA in IT or Finance + Professional designation in Finance or PMA;

Must have prior experience with any of the applications we support (Oracle eBusiness, Essbase, Hyperion Planning, Oracle BI);

Must have at least 8-10 years experience and min 5 years of Management experience;

Must have prior IT experience with a Financial background or Finance experience with IT background;

Experience coordinating support and managing service requests is a plus;

Independence & Entrepreneurship;

Performance oriented;

Ability to build relationships and partnership;

Ability to motive and lead through example;

Deep sense of accountability;


Occasionally this position may require work after regular business hours for emergency production issues and during weekend for implementations.

Closing Statement

This opportunity interests you? We look forward to meeting you!

Excellent benefits are offered: competitive salary, flexible benefits, flexible work arrangements, flexible leave, pension plan defined benefit, etc..

As part of Intact’s selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer. These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.

Eligibility to work in Canada

Applicants must be permanently eligible to work in Canada upon hire. Proof of eligibility for permanent roles may come in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Montreal, QC, CA
Posted on: 2015-08-17
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