Intact Customer Service Representative, Claims Service Centre Full Time in Calgary, AB


Branch Calgary AB CA

Customer Service Representative, Claims Service Centre
Calgary, AB

Being responsible for providing front-line customer service, which includes greeting customers upon arrival to completion of the repairs and to the delivery of…

Are you interested in broadening your career at Intact Insurance? Have you identified leadership as a key career progression goal? Curious about some of our different lines of business? We have a unique opportunity for a Service Centre Specialist. This is a great opportunity to progress your career at Intact and experience an exciting and interesting new area of our business.

The Intact Service Centre is Intact’s premiere automobile claims service centre. Located in the North East quadrant of Calgary, the Intact Service Centre is a one stop concierge shop, where our customers take their vehicle to have it appraised by our appraisal team, are provided with a rental (where applicable), and sent for repair to our RELY partner network. Successful candidates will be provided with a robust onboarding and training program, ongoing team support, and Intact Financial Corporation branded clothing for the Intact Service Centre.

As a Customer Service Centre Representative , you will play an integral part of the Intact Service Centre team by:

  • Being responsible for providing front-line customer service, which includes greeting customers upon arrival to completion of the repairs and to the delivery of their vehicle
  • Being the point of contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information
  • Driving the customer and rental vehicles, to and from the shop floor and ensuring the delivery and return of customer vehicles to and from our RELY partnered shops
  • Identifying opportunities to drive process improvements that positively impacting the customer’s experience in a holistic approach
  • Keeping constant communication to customer’s enquiries which includes completing and documenting inquiries received from claimants and providing information based on Intact’s standards
  • Documents, direct inquiries and to assignments to appropriate individuals or units
  • Setting up customer touch points through activities to provide progress of the customer’s vehicle while at the shop
  • Collaborating with Appraisers and other Service Centre staff
  • Taking action to be able to deliver a constant legendary customer experience

Your Skills

  • Graduated from University or College (preferred)
  • Minimum of 1 year customer service experience
  • A valid class 5 driver’s license with a satisfactory standing
  • Ability to drive manual transmission vehicles (preferred)
  • Comfortable driving different size vehicles (i.e. Trucks, SUVs)
  • Ability to work on your feet for extended periods of time
  • Legendary customer service and communication skills
  • Ability to carry out instructions provided in written, oral or diagram form
  • Ability to deal with and solve problems involving specific parameters in standardized situations
  • Ability to work in a fast pace, high pressure environment
  • Knowledge of Insurance is an asset
  • Familiarity with MS Office products

Eligibility to work in Canada

Applicants must be permanently eligible to work in Canada upon hire. Proof of eligibility for permanent roles may come in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card, or Confirmation of Permanent Residence document.

This posting closes on January 27, 2017 at 11:59pm EST.

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Employment Type: Full Time
Location: Calgary, AB, CA
Posted on: 2017-01-24
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