Insurance Corporation of British Columbia IT Service Desk Representative (Temporary – 6 Months) Temporary in Victoria, BC

Insurance Corporation of British Columbia

Branch Victoria BC CA

IT Service Desk Representative (Temporary – 6 Months)
Victoria, BC

As an IT Service Desk Representative, you will provide support and resolution on technical issues and process….

Please Apply Directly at icbc.com

Position Highlights

The Service Desk provides a single point of contact for employees and ICBC business partners to effectively resolve incidents and respond to requests for IT support. As an IT Service Desk Representative, you will provide support and resolution on technical issues and process
technology requests:

  • Customer Support: Respond to inquiries and requests resolving simple to moderately complex technical issues, and processing standard requests for computer systems, applications, equipment, network and telephone systems;
  • Problem Diagnosis: Effectively gather relevant information from the customer and analyze issues using diagnostic tools and applications, vendor manuals and internal documentation in order to determine probable cause and take corrective action; escalate unusual or complex issues appropriately;
  • Documentation: Maintain knowledge of division and department standards, policies, procedures and guidelines, and document in a shared knowledge base.

Position Requirements

To make an immediate contribution to the team, you will bring
demonstrated experience:

  • Providing excellent customer service, able to respond to multiple requests through various media, researching and resolving multiple technical issues, and responding effectively to customers with time sensitive concerns; able to explain technical procedures clearly to a non-technical audience;
  • Working with a broad range of computer systems and applications, voice and data communications, network technologies, and local and remote diagnostic tools. You will have a minimum of six months’ service desk experience in a computer operations environment. Your experience is supported with recent post-secondary education in a computer related field leading to a diploma or certificate, and the drive to remain current on industry technologies.

Position Information

As a valued member of the ICBC team, you will thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results. Anticipate a competitive salary, comprehensive benefits and a challenging work environment.

If you are ready to join a driven team, we would love to hear from you. For full details on this and all other current positions visit www.icbc.com.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Victoria, BC, CA
Posted on: 2015-05-24
Posted by: