Insurance Corporation of British Columbia Finance Account Services Representative (Temporary – 6 Months) Temporary in North Vancouver, BC

Insurance Corporation of British Columbia

Branch North Vancouver BC CA

Finance Account Services Representative (Temporary – 6 Months)
North Vancouver, BC

As a Finance Account Services Representative your responsibilities will include:. Please apply directly on icbc.com*….

Please apply directly on icbc.com

Position Highlights

Are you a customer service expert who thrives in a fast paced challenging environment? If this is you, consider this opportunity.

As a Finance Account Services Representative your responsibilities will include:

  • Working as part of a call centre team that takes inbound call inquiries, or contacts customers to discuss outstanding debt owed to the corporation;
  • Working assigned files to investigate and evaluate collectability and repayment;
  • Determining recovery action best suited to the situation;
  • Negotiating payment arrangements and settlements;
  • Maintaining an ongoing relationship with the customer until the account is finalized;
  • Reviewing multiple database applications while processing incoming calls and emails;
  • Discussing options available to customer to assist them in repaying their outstanding accounts and advises them of the possible consequences of non-payment.

The hours of operation are between 8:00 a.m. – 6:00 p.m., Monday through Friday. Shifts may vary depending on operational needs

Position Requirements

As the successful candidate, you have experience dealing with challenging customer situations and can take an objective stance in decision making. Your active listening skills, coupled with your ability to relate to the customer and your willingness to go the extra mile allow you to thrive in navigating the collections process. Your negotiation, communications and organizational abilities are superb in addition to your proficiency with computers and Microsoft Office.

You have the ability to handle multiple projects at one time and are able to adapt to changes and prioritize tasks while processing a considerable volume of detailed work.

Knowledge of procedures and practices used in debt collection and prior work experience in a call center environment will be considered an asset.

Position Information

As a valued member of the ICBC team, you’ll thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results. Anticipate a competitive salary, comprehensive benefits and a challenging work environment.

If you’re ready to join a driven team, we’d love to hear from you. For full details on this and all other current positions visit www.icbc.com

or proceed with Standard Application Form.

Employment Type: Temporary
Location: North Vancouver, BC, CA
Posted on: 2015-08-01
Posted by: