In-House Solutions Inc. CAD/CAM Technical Support Full Time in Quebec City, QC

Overview

In-House Solutions Inc.

Branch Quebec City QC CA

Position:
CAD/CAM Technical Support
Location:
Quebec City, QC

Post-secondary education in Mechanical Engineering Technology (DEP with ASP in numerical control or DEC), or equivalent experience….

Role Description:

In-House Solutions is seeking a motivated individual to join our team in providing remote and onsite technical services to our CNC manufacturing clients, specifically those using Mastercam software. These services will include application, programming, training, computer, and networking support. This individual will break down complex problems and formulate plans to support the customer’s needs.

The successful individual will be career-oriented, proactive, and demonstrate strong communication skills. The individual will thrive in a fast-paced, flexible, and high-tech environment while maintaining a positive attitude. The role involves prioritizing heavy workloads and meeting deadlines under pressure.

This is an exciting position and provides the ability to work from home. The expectation is that the successful candidate will be situated in, or around the Quebec City area. Preference will be given to those who demonstrate technical experience and have a manufacturing background that involves CNC machining and programming.

Travel within Quebec will account for approximately 50% of the time.

Key Duties & Responsibilities:

• Provide support at customer locations including software installation, implementation, training, and troubleshooting
• Provide troubleshooting assistance and resolve technical issues via phone or email
• Communicate with IHS headquarters and 3rd parties to find solutions to customer issues
• Develop workarounds for customer issues that do not have a direct fix
• Assist with Post modifications and report developments to IHS headquarters
• Offer recommendations based on customer needs, including add-ons, extra seats, training, or posts
• Communicate with Sales to identify customer training or software update needs
• Attend tradeshows and visit OEMs as required
• Assist Sales team with product demos as required

Education & Skills:

• Post-secondary education in Mechanical Engineering Technology (DEP with ASP in numerical control or DEC), or equivalent experience
• Proven experience with CAD or CAD/CAM (Mastercam, Solidworks, CATIA, NX) or similar manufacturing software for CNC machining
• General computer and networking knowledge
• Strong communication and presentation skills
• Ability to communicate perfectly in French and effectively in English is essential
• Must possess a valid vehicle license and have access to own vehicle

Job Type: Full-time

Required language:

• French