Overview

IMP Group international Guest Services Agent Part Time in Western Shore, NS

IMP Group international

Branch Western Shore NS CA

Position:
Guest Services Agent
Location:
Western Shore, NS

The successful applicant will provide excellence in guest service and act as a liaison between the hotel and our guests, always responding to guest requests and…

This oceanfront property is owned and managed by I.M.P. Group Limited, whose corporate portfolio also includes the Atlantica Hotel Halifax. This four star resort has 105 beautiful guestrooms, 13 seaside chalets , 2 ocean front villas, comprehensive food & beverage services, a full-service Aveda spa, a marina and over 13,000 square feet of convention space.

We are searching for a dynamic individual who is passionate about exceptional Guest Service delivery. The successful applicant will provide excellence in guest service and act as a liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt and courteous manner with the ability to think “outside the box” .

“We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and service excellence.

RESPONSIBILITIES:

  • Provide excellent guest service, meeting and exceeding external & internal guests’ needs and requests
  • Accurate and timely check-in and check-out of hotel guests
  • Perform Reservations and Switchboard duties, as required
  • Generate extra revenue through employing selling strategies and daily up-selling
  • Follow and maintain all corporate practices as outlined in the Standard Operating Procedures (SOP) manual
  • Daily balancing of individual work, as well as maintaining a cash float
  • Will be required on occasion to provide guest service during an overnight shift
  • Oth er projects and tasks as assigned

EXPERIENCE, SKILLS & EDUCATIONAL REQUIREMENTS:

  • Minimum of 2 years in a front line customer service role, handling currency and processing payment transactions
  • Previous Guest Service/Front Desk experience a definite asset
  • Post secondary education in Tourism and Hospitality or equivalent hotel experience is a definite asset
  • Excellent verbal and written communication
  • Proficiency in computers (familiarity with Opera is a definite asset)
  • Ability to show initiative and effectively work independently
  • Strong organizational, time management and multi-tasking skills
  • Ability to stand for long periods of time
  • M ust be flexible in availability. Shifts include evenings, weekends, holidays and occasional overnights

Please Apply to: Angela Steeves, [email protected]

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Western Shore, NS, CA
Posted on: 2017-02-10
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