IKEA Logistics Manager, Pick-Up-Point (London, Ontario) Full Time in Toronto, ON


Branch Toronto ON CA

Logistics Manager, Pick-Up-Point (London, Ontario)
Toronto, ON

Ensure your team has a good understanding of our customer’s user journey on the IKEA website and through our shopping multi-channels….

You will lead and manage the Logistics, Recovery and Facilities functions in our Pick-Up-Point in London, Ontario. Reporting to the Pick-Up-Point Manager you will also work closely with the team in our Burlington Store and our Function Matrix partners throughout IKEA Canada. Cross-functional competence is central to the success of this role and all positions in our Pick-Up-Points.

Partner with the Pick-Up-Point Management team to further develop our multi-channel shopping strategy.
Effectively work cross-functionally and flexibly to ensure the smooth operation and success of this location.
Lead, manage and support the recruitment, selection, development and succession of the Pick-Up-Point’s Logistics, Recovery and Facilities managers and co-workers.

Ensure that the Pick-Up-Point’s stock availability and inventory levels are accurately monitored and maintained.
Emphasize learning and development for your team especially product knowledge, logistics principles and routines and our service offer.
Actively work with our Function Matrix and Burlington home store partners to reduce product transfers and returns from the Pick-Up-Point.
Act as the local contact for our Property management organization.
Ensure your team has a good understanding of our customer’s user journey on the IKEA website and through our shopping multi-channels.
Keep an active eye on our competition in collaboration with IKEA Burlington and IKEA Canada’s Function Matrix.

A fast and effective decision maker who strives for excellence.
A strong, energetic and motivational communicator and coach who can effectively work with all levels of an extremely fast-paced, change oriented organization.
An experienced retail logistics or customer service manager, who has worked in a high volume environment emphasizing active selling and quality service.
A dynamic, collaborative, “hands-on” leader.
Passionate about home furnishings, people’s life at home and the IKEA Product Range.
A team builder with a strong background in developing talent.
Aware, and have a solid understanding of our competition.
A manager who understands good flow principles and processes as well as sales location management and space capacity.

PICK-UP-POINTS will allow customers who have shopped online or at an IKEA store to pick up their products closer to where they live. Customers will also be able to buy services to support their purchases, sit at a computer station to browse www.IKEA.ca to make online purchases, as well as having access to a limited assortment of products available for immediate takeaway. The location will feature a home furnishing inspiration area as well as stations to support customers with their planning process.Your knowledge, skills and experience include: Your tasks will include:

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Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-05-24
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