Overview

IKEA Customer Relations Team Support – Check Out Services Part Time in North York, ON

IKEA

Branch North York ON CA

Position:
Customer Relations Team Support – Check Out Services
Location:
North York, ON

Support Team Lead in resolving customer issues with urgency while balancing the needs of the customer with store operational procedures….

About the job
Your Mission:

  • Support the Checkouts team in ensuring a positive customer experience through Basic Actions implementation and coworker training to strengthen IKEA’s position as the best home furnishing store

Your Goals:

  • Support Team Lead in resolving customer issues with urgency while balancing the needs of the customer with store operational procedures
  • Monitor and maintain Basic Actions
  • Provide visitors with a positive shopping experience by ensuring customer convenience standards are met or exceeded
  • Contribute in the transfer of learning to coworkers on Basic Actions, product knowledge and customer service skills; be a part of the Buddy program
  • Assist in monitoring the flow of customer queue
  • Monitor schedules and breaks of co-workers
  • Making sound decisions when approving price adjustments and accommodations
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
  • Assume responsibility for other tasks and projects as they occur

You Have:

  • Leadership and communication skills
  • Proactive and courteous customer approach
  • Ability to share your knowledge and learning
  • Multi-tasking capabilities
  • Interest in home furnishings
  • Computer literacy
  • Ability to lift 50 lbs. (25 kg)
  • 1 year IKEA experience including internal training programs or 1-2 years retail supervisory experience

Your Workplace:

  • High volume, fast-paced retail environment

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information :
Ideal candidate will have weekend availability to meet the retail peak business needs.

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Toronto, ON, CA
Posted on: 2015-08-16
Posted by: