IC Savings Technical Support Analyst Contract in Greater Toronto Area, ON

IC Savings

Branch Greater Toronto Area ON CA

Technical Support Analyst
Greater Toronto Area, ON

We are seeking a *high energy professional*. Full-time, six month contract, salaried (with potential for contract extension or full-time)*….

Position Type: Full-time, six month contract, salaried (with potential for contract extension or full-time)
Relevant Work Experience : 2+ years
Education: College diploma or university degree in Computer Science, Computer Information Systems, or a related discipline.
Start Date: November 2016
Location: Canada – Ontario – Toronto: Yorkdale-Glen Park location; subject to move to Etobicoke in future
Closing Date: Open until filled
Corporate Profile
IC Savings has been Ontario’s fastest-growing credit union since its inception in 2000. As a cooperatively owned community financial institution, our more than 14,000 members are at the centre of everything we do. With operating principles built on transparency, local engagement and dynamic innovation, we pride ourselves in the profitability and value we create with a consistent, disciplined approach to lending and investment. At IC Savings, we also believe that our profits should have a higher purpose. They are returned to our members in the form of great rates and exceptional service, and also invested in the communities where we live and work. Because we believe in doing good, not just doing well, we’re proud to make real and lasting impacts through the activities of our credit union and our foundation. Learn more at www.icsavings.ca.
Job Overview
We are seeking a high energy professional to fulfill the role of Technical Support Analyst . The role will be responsible for smooth operation of all technical systems across the organization. The position will provide day-to-day technology support to all users within the company, and maintenance and management of all corporate technology needs. This is a “catch-all” IT support role supporting up to 100 employees across seven remote locations across the GTA as such self-motivation and self-direction are a must!
What You’ll Be Doing

  • Troubleshoot, diagnose, document and resolve all technical issues surrounding Windows, MS Office, Internet connections, landline and mobile devices, and all IT hardware/peripherals.
  • Provide technical support to all employees across all locations related to software/hardware problems, data recovery, internet and security access, phone system queries, copier/printer/fax problems, etc.; recommend and implement corrective solutions.
  • Plan for and respond to service outages and other problems.
  • Plan, coordinate and implement software and hardware installation, configuration, maintenance and upgrades; replace parts, when required.
  • Administer email through Bell Hosted Exchange.
  • Administer phone system through Bell Total Connect.
  • Ensure internal systems are functioning at optimal levels by performing regular maintenance and application/security updates; ensure all systems have adequate virus protection with Symantec.
  • Maintain licensing renewals and warranties for all computer hardware and peripherals.
  • Build and maintain business continuity infrastructure and data recovery capabilities, including system back up validation and administration.
  • Suggest, test, evaluate and roll-out new technologies/applications.
  • Order and maintain required supply of IT related inventory (i.e. PCs, laptops, phones, keyboards, cables, etc.); safely remove data from all outdated/obsolete IT equipment.
  • Document technical, system and user operational procedures for training use; prepare reports; assist in development of IT related policies.
  • Record, track, correspond, and document resolution of user problems.
  • Provide excellent customer service to all employees and vendors.
  • Maintain a thorough knowledge of policies and procedures pertaining to IT.

What We’re Looking For
The ideal candidate will have:

  • Ability to work independently within a team setting; be self-starter, self-motivated and creative.
  • Minimum 2+ years’ experience in related IT support role, preferably in the financial services.
  • Degree/diploma in Computer Science, Computer Information Systems, or related field; Microsoft Certification preferred but not required.
  • Working knowledge with HP and Lenovo desktops and laptops.
  • Proficiency in LAN technology
  • Ability to implement, install, test, and troubleshoot various application software; prior experience with hardware setup and configuration.
  • Prior exposure and experience with deployment of off-shelf products.
  • Ability to evaluate and interpret end-user technical requirements and provide applicable solutions.
  • Excellent interpersonal and English written and oral communication skills.
  • Excellent time management and organizational skills with strong focus on customer service excellence; attention to detail and sense of urgency.
  • Valid driver’s license.

Other Requirements

  • Must have access to reliable vehicle and be able to travel to all locations to provide required IT support.

Working Conditions/Physical Effort

  • Standard corporate business hours: Mon – Wed from 9 am – 5 pm, Thu – Fri from 9 am – 6 pm. Ability to work outside non-business hours, including evenings/weekends, in response to the needs of the systems being supported.
  • The physical demands are representative of those that must be met by being able to successfully perform the essential functions of the job; these include, but are not limited to: sitting, walking, lifting/moving technical equipment of varying weight, extensive use of computer, driving.

How to Apply?
Please forward your résumé and letter of interest to: Human Resources by e-mail by November 10, 2016 . In the subject line, please specify the position to which you are applying and in your email include:

  • Number of years of experience in similar IT support role;
  • Number of years of experience in the financial services;
  • Compensation expectations.

IC Savings is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements please advise Human Resources during the recruitment process.
While we thank all applicants for their interest, only those selected for an interview will be contacted.

Job Type: Contract

Required experience:

  • IT support role: 2 years

Required license or certification:

  • Drivers Licence and access to vehicle

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Toronto, ON, CA
Posted on: 2016-11-02
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