Overview

IBM Identity and Access Queue Coodinator Full Time in New Brunswick

IBM

Branch NB CA

Position:
Identity and Access Queue Coodinator
Location:
New Brunswick

Network in an open, friendly and flexible work environment where diversity is embraced and new, creative ways of thinking are encouraged and supported….

Since receiving the Randstad Award for Canada’s Most Attractive Employer (ranked #1 in 2015) , IBM is expanding its New Brunswick footprint by growing its IT Services Centre.

This an Early Professional position for a motivated individual interested in developing expertise in the security/access control space. The role requires on-site presence at either one of our two of IBM offices in New Brunswick (St-John or Florenceville) .

As an IBMer, you can change the way the world works. Join IBM and be part of a diverse and global team of thinkers and doers—people who want to make an impact, cultivate their expertise and collaborate with some of the world’s top business and technology professionals. Network in an open, friendly and flexible work environment where diversity is embraced and new, creative ways of thinking are encouraged and supported. There is no better place to launch or further your career.

As an Identity and Access Management Dispatcher/Coordinator you will work with a team dedicated subject mater experts to maintain the compliance and auditability of client systems with a focus on prevention of unauthorized access. Queue coordinator duties can include:
Validation of incoming work orders to ensure completeness and accuracy; perform sanity checks by verifying high level work instructions, claim code and complexity listed;
Working with requesters to obtain missing high level requirements; co-ordinate the expected delivery date;
Monitoring management systems for new work orders and accept requests in a timely manner;
Endeavoring to eliminate resource idle time by assigning work orders in a timely manner (based on complexity and availability);
Monitor the queue to ensure work orders are on target; co-ordinate with requester if new delivery date is required based on complexity change;
Receive and respond to all requester status requests andor questions regarding work orders in a timely manner;
Host daily huddles to provide status updates and notification for any upcoming requests;
Ensure staff have work assignments and work is properly balanced; given a dynamically changing environment, re-route assignments as necessary (based on swing rules where possible);
Provide updates to Team Lead and Management where applicable;
Notify Team Lead of any escalations or potential escalations in a timely manner;
Assign task for any investigation required to complete requests;
Act as first point of contact for all customer requests and respond to any questionsinquiries in a timely manner;
Respond to Team Lead, Management and staff questionsrequests in a timely manner. APCCA

Minimum of three years performing Information Security activities within a large enterprise environment.
CISSP or equivalent certification (or ability to obtain certification with in 12 months).
Must have Hands-on Information Security experience including such items as: Document security controls within customized policies and technical specifications.
Provide IBM personnel with education to ensure they have a working knowledge of the appropriate tools and process.
Experience in creating customized security policy customer drafts and Documention of policy exceptions.
At least 2 years experience in understanding security documentation, processes, and requirements
At least 2 years experience in Widows Operating System
At least 2 years experience in Microsoft Word & Excel
English: Fluent

  • Master’s Degree in Information Technology
  • ITIL(R) Foundation Certified
  • At least 5 years experience in understanding security documentation, processes, and requirements
  • At least 2 years experience in LEAN Methodologies and Practices

or proceed with Standard Application Form.

Employment Type: Full Time
Location: , NB, CA
Posted on: 2017-04-01
Posted by: