IBI Group Junior IT Administrator Full Time in Toronto, ON

Overview

IBI Group

Branch Toronto ON CA

Position:
Junior IT Administrator
Location:
Toronto, ON

IBI Group is currently seeking a Junior IT Administrator to join our Support team to assist remotely and on-site users with applications, troubleshooting…

IBI Group is currently seeking a Junior IT Administrator to join our Support team to assist remotely and on-site users with applications, troubleshooting windows or other system problems, installing software, maintaining windows accounts, and maintaining printers.

Based in our Toronto Campus office, the primary role will be supporting users in their daily tasks to ensure that a reliable and robust IT platform is available to all. A high customer service focus is critical in the role, and a strong technical skillset is a must.

The successful candidate will be expected to work efficiently with a local and advanced team, also independently with initiatives to achieve wider goals when required. The ability to work to defined corporate standards whilst offering suggestion for continued improvement is also an important part of the role.

Come and discover what IBI has to offer.

IBI Group offers you a career you can Define…Discover It!

Responsibilities:
• Provide Phone/Email/On-Site support to Local office
• Work as part of centralized IT support team
• Utilize the IT ticketing system to communicate with end user, while providing prompt response and timely resolution
• Responsible for maintenance, repairs and installations;
• Assist all users experiencing operational, hardware, or network connectivity problems with their computer systems and provides basic support for the office productivity software used within the organization;
• Perform upgrades, repairs and preventive maintenance on desktops, laptops, printers, and other equipment;
• Update knowledge and skills to keep up with rapid advancements in computer technology.

Qualifications:
• College diploma or university degree in the field of computer science or equivalent;
• A+, Network+, MCP, MCSE certifications are desired, but not mandatory.
• 1-3 year of professional IT experience;
• Experience with both Windows WIN 8/7 and Apple OS X systems;
• A+ or Microsoft Certified is an advantage;
• Effectively communicate issues and resolutions to all levels of the organization;
• Willingness to multi-task and be flexible to take on varied responsibilities;
• Able to demonstrate patience, tact, and respect;
• Detail and follow-up skills required; and
• Able to work autonomously and as part of a team.
• Troubleshooting software (Microsoft applications), hardware (Dell, Lenovo, HP machines)

We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire – to help our clients create livable, sustainable, and advanced urban environments.

From high-rises to industrial buildings, schools to state-of-the-art hospitals, transit stations to highways, airports to toll systems, bike lanes to parks, we design every aspect of a truly integrated city for people to live, work, and play.

Our collaborative and combined approach focuses not only on creating the best solutions today, but also determining the right solutions for tomorrow.

We believe cities in the future must be designed with intelligent systems, sustainable buildings, efficient infrastructure, and a human touch.

At IBI, we’re defining the cities of tomorrow.

Skills

Communication
Infrastructure Applications
Problem Management