Overview

IBC Technologies Boiler Tech Support Professional Full Time in Burnaby, BC

IBC Technologies

Branch Burnaby BC CA

Position:
Boiler Tech Support Professional
Location:
Burnaby, BC

Possess a genuine desire to help people, and a passion for quality hydronics. Assist in the design and calculations regarding venting systems, domestic hot…

Boiler Technical Support Professional

Burnaby, BC

A world class manufacturer located in Burnaby, BC. IBC Technologies is currently looking for a Boiler Tech Support Professional to be based at our Burnaby head office. The successful candidate will provide technical support to our customers in the areas of application, installation, start-up, wiring and troubleshooting of IBC products under the guidance of the Technical Support Manager. Main Duties:

Provide technical support to our North American customers via telephone and data link

  • Act as the primary customer contact for technical and warranty support process
  • Provide technical assistance to customers by phone at remote job sites on installation, start up, trouble shooting
  • Engage customers professionally to determine their specific needs
  • Provide expert knowledge of our product range
  • Actively promote sales of equipment and parts when needed
  • Check hydronic drawings from external engineers and builders
  • Assist in the design and calculations regarding venting systems, domestic hot water, pools, pumps and valves as required
  • Converse with Engineering, Production and Finance departments on technical issues emerging from the field
  • Operate within company, industry, and regulatory safety standards and protocols
  • Perform various other duties and activities as assigned by the senior team

Skills & Traits:

  • Possess a genuine desire to help people, and a passion for quality hydronics
  • Have excellent written and verbal communication skills – fluent English; additional languages useful
  • Ability to read and interpret system and equipment plans, specifications, operating manuals
  • Self-disciplined, to work independently and complete work on time with minimal supervision
  • Ability to recognize potential and actual problems and work to develop solutions and implement an effective course of action.
  • Possess a strong mechanical aptitude
  • Experience with boilers and gas equipment preferred.
  • General knowledge in the use of electronic test equipment; knowledge of gas calibration an asset.
  • It is essential that you possess above-average proficiency with Microsoft Office, Excel and relational databases. Experience using design software like SolidWorks 3DCAD, InDesign, Visio an advantage
  • Natural ability to project a positive and professional company image

Job Type: Full-time

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Burnaby, BC, CA
Posted on: 2017-09-27
Posted by: