OverviewiA Financial Group Bilingual Customer Service Agent (temporary – 12 months) Temporary in Montréal, QC
iA Financial Group
Branch Montréal QC CA
Bilingual Customer Service Agent (temporary – 12 months)
As a customer service agent, you will be responsible for providing an unparalleled customer service over the phone to insureds, administrators and service…
Description Are you passionate about customer service and dream of a stimulating career in group insurance? Join our call centre team!
As a customer service agent, you will be responsible for providing an unparalleled customer service over the phone to insureds, administrators and service providers regarding group insurance medical and dental coverage and claims.
In a call centre environment, you will:
Answer clients questions using various systems that allow you to provide all required information.
Perform all required follow ups and manage emails.
Manage a multitude of situations (emails/telephone calls/faxes) in a calm, courteous and professional manner.
Advise your supervisor when situations requiring additional assistance arise. You must be able to use various IT systems as the same time, as the call centre is a multi-task environment.
No outgoing calls, sales or solicitation
Calm and dynamic office environment
Complete training provided
Accessible via the McGill Metro station
Salary to be discussed based on experience and the pay scale in effect; starts at $20.90/hour
Temporary 12-month position with benefits with the possibility of becoming a permanent position
This position requires flexibility. Must be available to work any customer service call centre shift between 7:30 am and 8:00 pm, Monday to Friday.
Qualifications General college diploma (DEC)
More than two years of relevant experience in customer service
Excellent learning ability
Ability to work as part of a team
Punctuality and ability to respect work schedules
Ability to use different software at the same time
Ability to work under pressure
Employment Type: Temporary
Location: Montreal, QC, CA
Posted on: 2016-11-01