Overview

Humber Member Services Representative Part Time in Mississauga, ON

Humber

Branch Mississauga ON CA

Position:
Member Services Representative
Location:
Mississauga, ON

High school diploma or relevant working experience. Provide a range of services to Members including responding to Members’ enquiries, analysing needs and…

Provide a range of services to Members including responding to Members’ enquiries, analysing needs and assisting Members to utilise the product or service which best meets those needs.
Cross sell products – identify potential referrals to the lending and investment area; process Member transactions; process Member requests for account updates; resolve problems with member accounts.
Promote and demonstrate the Meridian Credit Union values in day-to-day dealings with Members and co-workers and within the community.

  • Be an effective team player working co-operatively with your peers within the branch and across Meridian including corporate office and other delivery partners
  • Develop goals with Manager that are clearly defined, measurable and achievable and align them to business unit and strategic priorities for Meridian
  • Establish a personal learning plan to enjhance knowledge and skills
  • Actively participate and support the team in the planning process, assisting with implementation and providing feedback
  • Strive to increase Member satisfaction through providing accurate, timely, welcoming and professional front line service
  • Provide a superior Member exprience through the identification and promotion of products and services
  • Where appropriate, provide qualified referrals based on the needs identified through proactive probing
  • Post all transactions accurately, balance consistently and ensure proper due diligence when a discrepancy occurs
  • Take responsibility to ensure accuracy and completeness of all work
  • maintain discretion and confidentiality to respect Members’ privacy
  • Identify and fulfill Member financial werivce requests and identify cross-sell opportunities
  • Promote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the Company values

Job Requirements

  • Sales oriented with previous experience in a front-line sales role or service-related industry
  • High school diploma or relevant working experience
  • Flexible to work evenings and weekends
  • Working knowledge of computer systems
  • Ability to make decisions, act decisively and provide friendly and personable service
  • Member focus – personally demonstrating that our Members are our highest priority
  • Proactive – seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service
  • Open communication – engaging in honest and transparent dialogue to develop mutial understanding, trust and cultivate deeper relationships
  • Business Savvy – continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively
  • Partner orientation – initiates opportunities for collaboration and maintains productive relationships to achive shared goals
  • Integrity – doing the right thing by always acting with openness, honesty and respect

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Mississauga, ON, CA
Posted on: 2015-05-23
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