Hudson’s Bay Kleinfeld, Guest Services Representative (Full Time Flex) Full Time in Toronto, ON

Hudson’s Bay

Branch Toronto ON CA

Kleinfeld, Guest Services Representative (Full Time Flex)
Toronto, ON

Dealing with financial issues. Service to resolve any billing issues. The Guest Services Representative is responsible for….

Job Description:Role Mandate:
The Guest Services Representative is responsible for
professionally handling the completion of all sales and
ensuring that every client fully understands the
Kleinfeld, Hudson’s Bay sales agreement and payment
policies. This individual must be able to explain the
Sales Agreement in a clear, professional and respectful
way to ensure that every agreement is completed


  • Fully comprehends all payment policies and procedures

of Kleinfeld Hudson’s Bay

  • Explains the sales contract and payment processes in a

clear, logical and polite manner

  • Complete every sales contract accurately and smoothly

and maintains accurate contracts, billing and payment
files through the life of the transaction

  • Follows up for balance payments and / or any shipping

arrangements that require special handling

  • Partners with Sales Manager, consultants and customer

Service to resolve any billing issues

  • Supports overall Customer Service experience through

familiarity with general company policies and ability to
answer questions, ensuring all customers leave happy and
confident that their order will be efficiently handled

  • Must understand a sales contract process and be

comfortable explaining it to customers clearly and

  • Projects competence and confidence to customers

dealing with financial issues

  • Outgoing and friendly, yet with a professional

demeanor, projecting the ability to instill confidence

  • Always calm, handling potentially stressful situations

with integrity and a sense of competence

  • Is able to handle computer systems, finances and data

entry with equal ease and efficiency

  • Has a thorough understanding of Excel and Microsoft

office suite

  • Strong attention to detail and follow up

Note: Only applications submitted online will be
HBC welcomes all applicants for this position, however
only those selected for an interview will be contacted

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-07-02
Posted by: