HSBC Head of FCC Central Support Full Time in Burnaby, BC


Branch Burnaby BC CA

Head of FCC Central Support
Burnaby, BC

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or…

Employment Type: Regular

Reporting to the Head of FCC, the Regional Head of FCC Central Support provides Subject Matter Expertise assistance to the local and regional FCC teams on their non BAU activity i.e.: change programs and remediation activities, as further detailed below. This may include leading specific projects on behalf of the Head of FCC of the country/Region.

The job holder will be tasked to provide support in the following areas:

Support Monitor and various FCC regulatory examinations/visits (ie provide SME support on document requests, preparation of line of business and FCC local teams by assisting with presentations, interviews and any follow up requests)

In close coordination with local/Regional FCC, Local Execution Office, LOB, COO, Change and Risk teams, assist with the building of trackers and performing of analysis of identified Financial Crime issues and subsequent action plans to remediate identified issues.

Conduct forensic FCC reviews in country as required in close coordination with Assurance teams.

Manage a swat team that may on an ad hoc basis act as staff augmentation.

The job holder will manage a team of central support officers who will need to adapt to changing environments while providing consistent advice and support of FCC matters.

Impact on the Business

Ensure a proactive approach is taken to the identification of financial crime risk within the client portfolio of countries/ regions and potential impacts on HSBC in close cooperation with the regional head of FCC/ COO function

Development and continuous review for appropriateness of control framework to monitor financial crime developments impacting on the business lines in region

Proactive input to support the country implementation plans to quantify impacts and implement actions to address, manage and mitigate impacts of regulatory changes.

Support country Head of FCC in the implementation of AML, CTF, counter proliferation, anti-bribery/anti-corruption and sanctions policies and systems

Provide support to in country FCC teams on key FCC issues by ensuring consistency of resolution of critical subjects

Support as required the regional head of FCC in discharging her responsibility

Customers / Stakeholders

Work with Regional Head of FCC collaboratively, inputting expertise to help devise and implement an effective regional strategy for FCC risk.

Use expertise and experience to drive the direction of Canada’s FCC function, as appropriate.

Support as required appropriate interaction with local regulators / Monitor

Support the Regional Head of FCC in the provision of reports on a Group wide basis to the Board (and, as necessary, regulators) on, AML, CTF, AB&C, sanctions and reputational matters.

Work with the FCC Regional Head to ensure that the Head of Group FCC & Group MLRO is appropriately advised of material FCC issues across Canada.

Work effectively with principal regulators and industry bodies on FCC matters.

Leadership of resources, people, and process and change management to support a customer focus business operation.

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Leadership & Teamwork

Strong communication and working relationships within local and regional FCC teams, other Risk Disciplines, Functions and Global Businesses

Strong input to Change Delivery and Program management as FCC SME to enable success of Global Standards / change FCC programs

Share best practices within Group offices

Maintain and develop positive and professional working relationships with senior business managers at the Group, Regional and Country levels.

Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.

Promote an environment that supports diversity and reflects the HSBC brand.

Operational Effectiveness & Control

Focus on aligning the operating practices with changes in Global Financial Crime Standards and regulatory risk, and ensure that Financial Crime Compliance Framework remains appropriate.

Support the Regional and local business heads of FCC in the resolution of any/all identified issues promptly, and escalate concerns as appropriate to ensure timely awareness of any material concerns (per internal guidelines).

Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

Maintain awareness of operational risk within assigned portfolio and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.

Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

Complete other responsibilities, as assigned.

Major Challenges

The Group is engaged in a significant program of Change in an increasingly regulated and complex global environment with often little consistency between laws and regulations in different jurisdictions and regulators taking a far more aggressive approach in ensuring local compliance with their requirements and imposing increasingly stringent sanctions for breaches.

It is the role of the Regional Head of FCC Central Support to advise and support the Regional Head of Financial Crime Compliance and the Regional heads of LOB FCC or risk function and other managers within the FCC teams in achieving a balance between the demands of regulators, external bodies and governmental initiatives, business and ultimately the Group’s shareholders and customers; being aware of the political, management, regulatory and reputational implications of a particular decision and courses of action.

In order to effectively manage change in a volatile environment, the jobholder is required to have a broad and deep understanding of FCC, the businesses, and regulatory rules and laws and industry issues and the competitive landscape, as well as a deep understanding of the challenges of implementing the FCC change program. The incumbent will be required to stay abreast of the rapidly changing regulatory environment as it relates to Financial Crime Risk and the more stringent regulatory interface and intervention across multiple jurisdictions, which is complicated further given the dynamic nature and differing pace of change.

The incumbent is required to ensure the consistent application of the highest Risk management standards notwithstanding the complexities of products and business operations across the Regions and Countries. Risk is forward looking. The incumbent would need to balance between sometimes conflicting needs and priorities of different teams within Risk departments and across countries and regions.

This role also needs to collaborate with multi stakeholders and deliver results. The role holder must be able to influence senior management and articulate clear business reasons for change initiatives.

The role will require constant ability to adapt to multiple environments

Role Context

The jobholder is required to work with considerable autonomy, dealing with issues for which there is no straightforward solution and which require sound judgment and clear direction. Where matters have major consequence there will be co-ordination with the Regional Head of FCC.

Management of Risk

Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.

This will be achieved by consistently displaying the behaviors that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.

The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defense’. The jobholder should ensure they understand their position within the Three Lines of Defense, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.

Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC’s Financial Crime Risk Appetite.

Observation of Internal Controls

Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. This will be achieved by adhering to all relevant processes/procedures and by liaising with Financial Crime Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.

The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.

The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The following statement is only for roles with managerial or specific Compliance responsibilities

The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.


Bachelor’s degree or equivalent experience

Seasoned professional with experience gained within the financial services industry.

Able to demonstrate expertise in the field of FCC

Broad knowledge of Regulatory requirements and Retail Banking and Wealth Management (RBWM), Commercial Banking (CMB) and Global Banking and Markets (GBM) businesses and structure.

Proven ability to exercise sound judgment.

Lateral thinker/problem solver working in a complex environment

Excellent communicator with strong inter-personal, influencing and relationship-building skills.

A self-starter with the ability to organize/prioritize effectively.

Extensive AML/CTF/ Sanctions/ ABC expertise

Excellent communication and inter-personal skills, with experience of dealing with executives including the capacity to articulate the case for risk management and policy.

Experience in Risk and Operations Management together with business management

Experience of dealing with regulatory matters.

Experience of interpreting and analyzing a large volume of information and / or data and provide succinct summary for management.

Experience of working within a matrixed environment preferred including reporting internationally.

Ability to lead change, contributing to joining up with the other teams in Risk and Business globally.

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Employment Type: Full Time
Location: Burnaby, BC, CA
Posted on: 2016-09-22
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