OverviewHotel Arts Group Overnight Guest Service Agent Part Time in Calgary, AB
Hotel Arts Group
Branch Calgary AB CA
Overnight Guest Service Agent
Attend pre-shift meetings and read email/log book to ensure you are familiar with daily activities and group/guest information….
Hotel Arts is currently seeking an enthusiastic Overnight Guest Service Agent to provide professional and friendly service while actively seeking out opportunities to assist all guests, ensuring a memorable first and last impression of Hotel Arts. This position will also assist in maintaining the safety of the premises overnight for guests and staff alike.
Here are a few main tasks this key role will be responsible for:
Perform regular rounds of hotel, parkade and retail space and ensure vulnerable areas are secured
Assisting the Night Audit team in evicting undesirable individuals from hotel or surrounding property, contacting CPS as required
Completing a nightly checklist in a timely fashion, including both Guest Services and safety-related duties
Assist the Night Audit team with responding to noise complaints
Assist guests with instructions/minor repairs to in-room equipment and amenities
Preparing and delivering overnight Food and Beverage Room Service orders
Promptly delivering items to guest rooms as required
Educate guests about hotel property and amenities, using the tools and training provided
Be knowledgeable of surrounding region, services and amenities, in order to handle concierge inquiries accurately
Ensure any special requests from guests are completed in a timely manner
Manage the front drive efficiently and effectively and in line with established standards
Follow emergency response procedures as they pertain to the front drive in the event of an emergency. Assist the Night Audit team where needed in the event of an emergency.
Valet park vehicles in a safe manner and in line with established standards
Maintain the proper physical appearance of the front drive, entrance, and lobby, communicating with housekeeping and maintenance departments as required
Attend pre-shift meetings and read email/log book to ensure you are familiar with daily activities and group/guest information
Communicate key information to appropriate departments and colleagues
Be familiar with and practice all Standard Operating Procedures as they pertain to your department
Our ideal candidate will have:
Flexible schedule is essential. Must be available to work overnight from 11p-7am, weekday, weekend and holiday work is required. We are a 24/7 operation in service to our guests.
1-2+ Years’ Experience in Front Office Operations, Housekeeping or Rooms preferred
Degree/Diploma in Hospitality Management preferred.
Valid Alberta Pro-Serve Certification required
Valid Drivers License required, with ability to operate a standard transmission.
Microsoft Office product knowledge required.
Valid First Aid Certificate an extreme asset.
Knowledge in Opera or other Hotel Property Management Systems an asset.
Please note that this is a Part Time position with the potential for at least 2 days of work per week (for days off, vacation and sick relief).
Please apply online with your resume and cover letter to the attention of the Human Resources Department. Please include in your cover letter your years of experience in Front Office, Guest Services or Rooms and why you would be a great fit for our team.
To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca
To learn more about the Kensington Riverside Inn, please visit our website at: www.kensingtonriversideinn.com
Applicants who do not already have legal permission to work in Canada will not be considered.
Please be advised that only candidates selected for an interview will be contacted.
Hotel Arts Group is an Equal Opportunity Employer.
Employment Type: Part Time
Location: Calgary, AB, CA
Posted on: 2016-11-01