Hospitality Network Canada Customer Service Representative Part Time in Burnaby, BC

Hospitality Network Canada

Branch Burnaby BC CA

Customer Service Representative
Burnaby, BC

Respond to rental requests for any available service provided by Hospitality Network Provide excellent customer service and customer education to patients and…

Be a part of innovation, success and teamwork! We are currently looking for a Part-time Customer Service Representative (CSR) for our Burnaby General Hospital Location.

Reporting to the District Manager, the CSR will represent HN as an onsite customer service representative. The CSR will promote and generate revenue through television and phone rentals ensuring the rental experience is positive, and that Hospitality Network is positively portrayed in the Hospital. This position is ideal for a semi-retired person with a business background and/or experience in a hospital setting.

Key Job Responsibilities

  • Respond to rental requests for any available service provided by Hospitality Network Provide excellent customer service and customer education to patients and family members in using and activating services as well as explaining any HN policies or procedures
  • Operate the automated rental system and/or any other required technology
  • Keep CSR cart and receipt arch file up to date, accurate, organized and fully stocked
  • Complete daily revenue reports and ensure bank deposits are completed accurately and deposited within 24 hours of shift end
  • Ensure all marketing materials are present, visible, accurate, and in good condition
  • Ensure all hospital headset supply bins are filled and available
  • Keep HN office space clean, organized and fully stocked of all required materials
  • Visit all nurses stations daily to address any patient, family member, or hospital staff requests
  • Perform minor repairs to HN equipment in the patient room and escalate repair requests if needed
  • Complete a CSR inspection of designated beds
  • Label, package and ship faulty equipment accurately
  • Reinstall returned and/or repaired equipment at the bedside and complete a CSR inspection before leaving the patient room
  • Follow all hospital and HN Health & Safety, Privacy, and Infectious Control Procedures

Required Education, Knowledge and Experience:

  • Grade 12 or equivalent training and experience
  • Minimum 1 year experience handling cash, bank deposits
  • Must be bondable, trustworthy and reliable with excellent organizational skills and good work ethics
  • Able to communicate effectively, speak and write English and have professional interpersonal skills
  • Must be able to carry and lift up to 30 lbs. to shoulder height
  • Must have reliable transportation to work and bank as public transit may not be available
  • Must have basic computer literacy on Microsoft Windows, Internet Explorer and access to Email
  • Ability to use basic computer equipment, televisions, remotes, and perform basic repairs with hand tools provided
  • Flexibility an asset

Company Profile

Hospitality Network is a healthcare solutions company with over 48 years of experience devoted to providing solutions and technologies to improve patient outcomes.


  • Pay rate is $56.25 per day or 12% commission
  • Hours of work are from 3 pm to 8 pm, 3-5 days per week
  • Parking provided
  • Company training provided

Please note only successful candidates will be contacted for interview opportunities. This position posting may be used to recruit for subsequent positions. Please email resume and cover letter by December 9, 2016. No phone calls please.

Hospitality Network Canada is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

Job Type: Part-time

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Employment Type: Part Time
Location: Burnaby, BC, CA
Posted on: 2016-12-05
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