HomeStars Customer Retention & Engagement Specialist Full Time in Toronto, ON

Overview

HomeStars

Branch Toronto ON CA

Position:
Customer Retention & Engagement Specialist
Location:
Toronto, ON

Have the option to work from home. ~ Work Remotely. Master communicator, both written and verbal (on the phone)….

~WHY JOIN US~

HomeStars is looking to continue to build a positive, winning culture and that starts with hiring great people like you! If you’re looking to be part of something good, and work on a dynamic and growing team, we want to hear from you!

~ We are growing fast. HomeStars has made the Profit 500 list two years running!

~ Excellent Benefits Package. We want a healthy and happy team!

~ Work Remotely. Have the option to work from home.

~ Muskoka Retreat. Annual four-day, company wide off-site.

~ December Break. The office is closed the week before New Year’s

~ Personal Growth. We seek to provide employees with constructive feedback to foster their career growth.

The Customer Success team at HomeStars Inc is dedicated to driving the loyalty, growth and engagement of our existing customer base. Based in our head office and working as part of the larger Sales organization, the Customer Success Coaches are accountable for:

The achievement of client retention targets.

The achievement of revenue upsell targets.

Driving customer engagement.

Contributing feedback to driving product roadmap.

REQUIREMENTS:
Minimum 2-3 years sales/account management experience.

Demonstrated success within inside sales environment.

Excellent customer service skills with experience handling inbound inquires and resolving disputes

Master communicator, both written and verbal (on the phone).

Excellent command of written English with copy accuracy.

Organization and time-management expert.

Ability to have fun on the job while working under pressure.

Must be a team player and be able to work collaboratively with others.

Ability to work effectively under tight deadlines without sacrificing quality.

Strong relationship-building skills.

Working knowledge/experience working with CRM and/or automated sales systems.