Holiday Inn Express Front desk agent Part Time in Charlottetown, PE

Overview

Holiday Inn Express

Branch Charlottetown PE CA

Position:
Front desk agent
Location:
Charlottetown, PE

Customer service oriented; Provide information about services available in the community; Provide information on hotel facilities and services;…

Languages

English

Education
Completion of high school . Credentials (certificates, licences, memberships, courses, etc.)
Not required . Experience
Experience an asset . Business Equipment and Computer Applications
Computerized reservation system; Hotel Soft; Word processing software; Spreadsheet software; Database software; Basic computer skills (will train); General office equipment; Computerized bookkeeping systems . Work Setting
Hotel . Type of Bookkeeping and Accounting
Basic bookkeeping . Specific Skills
Register arriving guests and assign rooms; Process group arrivals and departures; Take, cancel and change room reservations; Process telephone calls; Provide information on hotel facilities and services; Provide general information about points of interest in the area; Provide information about services available in the community; Arrange services required for guests with special needs; Secure guests’ valuables; Process wake-up calls; Investigate and resolve complaints and claims; Process guests’ departures, calculate charges and receive payments; Balance cash and complete balance sheets, cash reports and related forms; Customer service oriented; Follow emergency and safety procedures; Work with minimal supervision; Clerical duties (i.e. faxing, filing, photocopying); Perform light housekeeping and cleaning . Essential Skills
Numeracy; Communication; Working with others; Problem solving; Decision making; Critical thinking; Computer use; Continuous learning .

Other Information

Shifts are from 7am-3pm and 3pm-11pm.
Must be available to work on weekends.