Hilton Worldwide Switchboard Operator Part Time in Niagara Falls, ON

Hilton Worldwide

Branch Niagara Falls ON CA

Switchboard Operator
Niagara Falls, ON

Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)….

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

The Switchboard Operator will be responsible for answering and directing calls throughout the Hilton Niagara Falls/Fallsview in a prompt and courteous manner. As a Switchboard Operator, you will accept, deliver and respond to Guest and Management messages, inquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the Guest. This Team Member will be responsible for following through, giving correct contact information and taking in room service orders with a pleasant telephone manner. A Switchboard Operator contributes to the first impressions of our Guests.

What are we looking for?

A Switchboard Operator serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:

*H* Hospitality – We’re passionate about delivering exceptional guest experiences
*I* Integrity – We do the right thing, all the time
*L* Leadership – We’re leaders in our industry and in our communities
*T* Teamwork – We’re team players in everything we do
*O* Ownership – We’re the owners of our actions and decisions
*N* Now – We operate with a sense of urgency and discipline

Skills & Experience

  • Previous Guest Service Experience
  • Superb interpersonal skills
  • Must be able to accurately communicate in English; verbal and written
  • Effective Problem Solving Ability
  • Excellent Computer skills is required
  • Friendly
  • Professional
  • Pleasant telephone manner


Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)

This job posting is not exclusive or exhaustive list of all job functions that a Switchboard Operator will be asked to perform from time to time. This list is only a sample; a Switchboard Operator may be required to perform other duties.

We are an equal opportunity employer in accordance with AODA( accessibility for Ontarians with Disabilities act, 2005), Hilton Hotel and Suites Fallsview will provide accommodations throughout the recruitment, selection process to applicants with disabilities. All information is collected under the authority of the freedom of information and protection of privacy act. If you require an alternate format please contact the HR department at: [email protected]

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Niagara Falls, ON, CA
Posted on: 2015-04-26
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