OverviewHelix Hearing Care File Clerk / Admin Support (part-time) Part Time in Brandon, MB
Helix Hearing Care
Branch Brandon MB CA
File Clerk / Admin Support (part-time)
Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and marketing information. Ensure…
BASIC FUNCTION: Job Type: Part-time Required education:
To provide a high level of administrative and data management support to the Clinic operations and services, as well as a high level of customer (patient) satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and marketing information. Ensure that current patients’ needs are met in a timely manner. Courteously check-in patients at their appointment time. Conduct effective telephone follow-up to confirm appointments. Understand schedule coding in order to appropriately schedule appointments and apply patient details to the appointments. Direct patient enquiries to the Patient Coordinator when requests are beyond the scope of the File Clerk/Administrative Support, such as when basic cleaning of hearing aid technology is required. Assemble and process patient charts according to policies and procedures. Effectively file and retrieve documents such as manufacturers’ invoices, patient charts, faxes and medical test reports, and perform scanning or faxing as needed. Manually transpose invoices onto third party invoice templates and retrieve additional data from HARP as needed. Follow established procedures for: o Patient transactions for small/quick invoices.o Mail handling, when assigned.o Receiving product orders in HARP.o Sending medical test reports to patients’ general practitioners. Effectively use the HARP to enter patient information, transactions, and lead tracking. Create quick invoices in HARP. Maintain a high level of professionalism when completing the duties and responsibilities of the File Clerk/Administrative Support. Attend any scheduled meetings. Maintain an organized and clean working environment. Follow company work and safety procedures and policies.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
EDUCATION and EXPERIENCE:
High School Diploma or equivalent. Experience in an environment with an emphasis on office administration, customer interaction and having to work with multiple tasks is required. Past experience working with senior population is an asset.
The candidate requires sound knowledge of standard office procedures, and has the ability to adhere to existing company administrative policies and procedures. The candidate must have excellent interpersonal and organizational skills and have the ability to maintain good public relations, both within and outside the organization. The candidate must also have excellent skills in attentiveness to detail. The candidate must be able to use tact, discretion and maintain information in the strictest of confidence.
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with patients and co-workers.
Computer/Keyboard skill. Proficient with MS Windows and Office. Testing may be used to determine skills in this area.
MINIMUM REQUIRED SKILLS: Ability to be flexible in work responsibilities. Ability to function in a multi-tasking environment.
While performing the duties of this job, the employee is regularly required to use hands and fingers, and talk and hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Part-time
Employment Type: Part Time
Location: Brandon, MB, CA
Posted on: 2016-11-01