Overview

Healthcare of Ontario Pension Plan (HOOPP) Service Desk Specialist Temporary in Toronto, ON

Healthcare of Ontario Pension Plan (HOOPP)

Branch Toronto ON CA

Position:
Service Desk Specialist
Location:
Toronto, ON

Provide technical support for technology provided to business users. The Service Desk Specialist working under the direction of the Manager will provide…

The Service Desk Specialist working under the direction of the Manager will provide Technical Support to the entire HOOPP Staff and facilitate and deliver IT requests.

A client focused and results oriented approach to this effort is a primary consideration when performing daily duties.

As the voice of the client within the IT division, the successful candidate will deliver continual process improvement throughout the IT organization.

Duties and Responsibilities

Technical Support:
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Provide technical support for technology provided to business users

·

Triage in other IT teams as appropriate in resolution of complex issues

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Actively engage clients to understand their unique business perspective

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Provide consulting for non-standard requests to clients

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Supported systems include

o

Desktop Laptops Tablets

o

Smartphones and iPads

o

Projectors and TVs

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Support Software Products – including cloud tools

o

Off the shelf – Office Adobe etc

o

Business specific software

– iPas, Trading, Insight, etc

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Capture and document all request data within ticketing tool

·

Support audit requests and remediation

Request Fulfillment:
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Facilitate and deliver operationalized services

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Installation of new software and tools

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Configure and setup of new hardware technology

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Capture and document all request data within ticketing tool

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Ensure adherence to service request management process

Access Management:
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Facilitate access to business systems

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Provide and remove access to HOOPP technology environment

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Adhere to corporate standards on access control

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Support audit requests and remediation

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Ensure adherence to Access Control Policy ICFR delegation of authority

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Actively engage clients to understand their unique business perspective

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Participate and drive continuous improvement as part of a project team to deliver on value add work to our clients and organization

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Actively prune and maintain team knowledge base

Qualifications and Skills

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University degree and/or a combination of equivalent training, education and experience in Information Technology, including progressive experience working in cross-functional, collaborative partnerships with stakeholders at all levels

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5 years of IT service desk experience in a corporate environment

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Knowledge of and experience in business process improvement and development

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Familiarity with ITIL®, COBIT® Lean, and/or other governance or process management practices is an asset

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Knowledge of and experience in Visual Work Management Techniques is an asset

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Familiarity and experience with Agile Scrum practices is an asset

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Ability to interact at all levels of the organization and speak to clients in a non-technical manner

·

Self-starter, takes accountability to deliver work

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Toronto, ON, CA
Posted on: 2017-04-02
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