Health Quality Ontario Quality Improvement Specialist Temporary in Greater Toronto Area, ON

Health Quality Ontario

Branch Greater Toronto Area ON CA

Quality Improvement Specialist
Greater Toronto Area, ON

Variety of healthcare settings. Development and Standards, Health System Performance and Corporate Services. Builds relationships with industry colleagues and…

Health Quality Ontario is building an exciting team to support our vision for ensuring the highest
quality of care in our health system. Health Quality Ontario is looking for a Quality Improvement
professional. The Quality Improvement Specialist works with provincial and regional teams in the
Central LHIN to identify and plan for quality improvement (QI) opportunities, catalyze and spread
QI and best practices, connect the QI ecosystem and build capacity and knowledge.

The QI Specialist is in a unique role interacting on a day-to-day basis with key stakeholders
including the Local Health Integration Network and Health Service providers to support and
facilitate large scale quality improvement initiatives; developing formal processes to disseminate
key best practices to enable integrated care through Health Links; leveraging Quality
Improvement Plans to promote quality improvement; supporting Regional Clinical Engagement
and other knowledge transfer and capacity building initiatives.

The QI Specialist also works closely with HQO peers in Quality Improvement, Evidence
Development and Standards (EDS), Health System Performance (HSP) and Corporate Services
to ensure alignment of activities. The QI Specialist works with the field to understand their efforts
in quality improvement and ensure HQO supports bring value in support of the overall quality
agenda in Ontario and can identify innovations happening across the province.

The approach to the quality improvement strategy as an integral component of HQO’s core
mandate is going through an evolution, designed for example to increase the connection with
evidence and public reporting, maximize how we can use Quality Improvement Plans as integral
part of the program, and more actively engage with partners and providers through coordinated
and impactful large-scale quality improvement initiatives.

130 Bloor Street West, 10th Floor, Toronto ON, M5S 1N5 | Tel: 416 323-6868 | Toll-free: 1 866 623-6868 | Fax: 416 323-9261


Area of Specialty – QI Program Delivery:
• Participates on teams of provincial and regional quality improvement specialists responding to

evidence and quality issues of importance to Ontarians, HQO and the Ministry; includes
implementing spread strategies at scale.

  • Leads and participates in Communities of Practice addressing issues arising from Quality

Improvement Plans, Health Links and other areas of provincial priority.

  • Establishes and maintains strong internal and external relationships with associations,

partners and key stakeholders.

  • Routinely contributes to the review and analysis of QIPs in specific clinical areas, with

identification and promotion of leading practices.

Supports improvements in health care quality:
• Working in partnership with key stakeholders and organizations, develops and implements

strategies to facilitate the uptake of HQO’s strategic initiatives and programs.
• Supports adoption and large scale spread of improvements aimed at reducing variation and

• Promotes best practices in patient and family engagement, including strategies and tactics to

improve and measure the patient experience.
• Contributes to the development of customized tools and products to translate knowledge to

practice, collaborating with cross-departmental colleagues to support evidence-based content
development and ensuring documents, tools, web content, presentations, video scripts,
brochures and educational materials reflect key messages and desired objectives and
support HQO’s mandate.

  • Collaborates with internal and external stakeholders to analyse data from a variety of sources

(e.g., Quality Improvement Plans (QIPs), HSP and Canadian Institute for Health Information
(CIHI reports) to identify care and service gaps and to identify innovative approaches worthy
of further testing and/or large-scale implementation.

  • Optimizes and shows leadership in the use of networks for problem solving, sharing of

lessons learned, and identification of best practices.

Builds Capacity and Knowledge:
• Models and coaches health system leaders in quality improvement methodology.
• Collaborates with the Improving and Driving Excellence Across Sectors (IDEAS) program as

graduates transition into QI leadership roles and to leverage their newly acquired skills and

  • Demonstrates subject matter expertise in HQO priority issues such as: Quality Based

Procedures, Quality Standards, EDS evidence reviews, HSP annual and specialty reports,
patient experience, transitions in care, access to care, care coordination and medication

Relationship Management:
• Functions as a Health Quality Ontario ambassador both formally (e.g., at provincial or national

events) and informally, through day-to-day interactions.
  • Builds trust with key stakeholders and peers through honesty, integrity, professionalism and
  • Develops relationships with subject matter experts and key stakeholders to support them in

the research and uptake of evidence on a variety of high priority topics; includes building
relationships with internal subject matter experts in Quality Improvement, Evidence
Development and Standards, Health System Performance and Corporate Services.

  • Builds relationships with industry colleagues and government and healthcare representatives

to remain current on industry best practices and emerging issues and trends.

  • Develops internal and external mechanisms to promote the QI digital eco-system, i.e., works

with internal and external partners to optimize the effectiveness of virtual systems in

promoting and supporting quality improvement activities. Includes but is not limited to QI
Reporting and Analysis Platform (QI RAP) and Navigator for Quality Improvement Plans.


To be considered for this opportunity, you will have:


  • Undergraduate degree in Health Sciences, Nursing or other allied health, Systems

Engineering, Health Administration, Information Management, Health Informatics, Applied
Psychology or equivalent

  • Additional education in Quality Improvement (QI) preferred e.g., Lean six sigma black belt, IHI
Improvement Advisor, IDEAS Advanced Learning (9-day) Program


  • 5 years of experience in clinical or systems leadership


  • 3+ years of experience as a QI leader with experience in:

o Front line facilitation and coaching of interdisciplinary teams
o Successful use of organizational change strategies
o Participant or leader roles on QI teams that have used formal quality improvement

tools such as Model for Improvement (IHI), value stream analysis, Ishikawa diagrams,
documented PDSA cycles, control charts, measurement for QI, spread and
sustainability techniques; includes the ability to draw upon examples of application in a
variety of healthcare settings

o Use of a range of knowledge exchange methods such as communities of practice,
workshops, on line collaborative spaces, newsletters

o Patient engagement strategies and developing approaches to improve the patient

o Proven ability to establish and maintain strong internal and external relationships with
First Nations’ associations, partners and key stakeholders

Technical Skills:
  • Lean six sigma green belt, SME Bronze Lean certification, IHI Improvement Advisor

certification, American Society of Quality (ASQ) certification, IDEAS Advanced Learning (9-
day) Program completion or Knowledge Translation Specialist certification

  • Superior or better verbal French language skills based on Ontario Government Standards
  • International Association for Public Participation (IAP2) certification
  • A degree resulting in an Ontario college-regulated healthcare professional designation is
highly desirable

Key Competencies:
• Proven stakeholder analysis and relationship management skills

  • Knowledge, skills and understanding of the key factors required to work cooperatively in
teams and groups, facilitating and managing group dynamics
  • Ability to work independently with teams of key internal and external stakeholders to achieve

deliverables, manage expectations and track performance

  • Strong organizational skills and the ability to meet deliverables on schedule with high quality


  • Excellent judgment skills in setting priorities, identifying issues, problem solving and

structured approaches to determining and executing solutions

  • Proven ability to respond to a wide variety of issues and deal with unclear situations and

conflicting demands

  • Background knowledge and understanding of Ontario’s health system and health issues (or

the capacity to learn quickly)

  • Professionalism, reliability and detail orientation
  • Excellent written and oral communication skills
  • Proficiency in MS Office Suite skills, in particular Outlook, Word, PowerPoint, Excel and Visio

Key Organizational Competencies:
Think Strategically: Think broadly to build long-term success; understand health care

system impacts and maintain internal alignment.
  • Develop People: Grow leadership capacity by investing time and resources to attract, retain
and develop people. Build skills.
  • Be Agile: Quickly respond to and shape an ever-changing health care system. Adapt,
navigate and thrive in changing circumstances.
  • Act as One Organization: Align on and build consistent business processes; set standards
to ensure effective, quality health care delivery.
  • Nurture Partnerships and Relationships: Cultivate effective and influential working

relationships (internal and external) and collaborate to achieve mutually beneficial goals.
Work effectively across the system.

  • Build Credibility: Take personal ownership for delivering results and adding value in every

interaction. Continually earn our place as a critical player in the Health Care landscape.

Qualified applicants are invited to submit a covering letter and resume to [email protected]
by 4:30 p.m. on the closing date, quoting the above competition number as well as your name.
We thank all candidates for their interest, however, only those selected for an interview will be

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Greater Toronto Area, ON, CA
Posted on: 2018-05-24
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