Haventree Bank Desktop/Helpdesk & Application Support Technician – Temporary in Calgary, AB

Haventree Bank

Branch Calgary AB CA

Desktop/Helpdesk & Application Support Technician –
Calgary, AB

Kick start his/her career in IT as Desktop and Applications Support Technician with a. O Provide basic daily phone administrative support….

We are a fast-growing mortgage lender with over one billion dollars of assets and our

vision is to change the face of alternative lending in Canada. We seek to distinguish

ourselves as an innovative and respected leader in the alternative lending market by

investing in our people, partners and technology to drive innovation that redefines the

customer experience.

Overview of Position:

Reporting to the Director, Information Technology, the Desktop/Helpdesk and

Applications Support Technician provides a single point of contact for end-users to

receive support and maintenance within the organization’s desktop (PC) computing

environment and works closely with the Infrastructure Administrators to support

Infrastructure issues and projects. This role is ideal for a dedicated student who wants to

kick start his/her career in IT as Desktop and Applications Support Technician with a

desire to move towards enterprise infrastructure. Communication skills are extremely

important as well as energetic and proactive approach to resolving user issues with the

skills and interest to grow and add value to the IT group of a fast-paced and growing

financial services company.

Job Responsibilities:

Essential duties and responsibilities include the following and others as assigned:

  • Provide critical desktop/helpdesk and applications support to a growing base of

internal employees (~100 staff total).

o Installation, diagnosing, repairing, maintaining, upgrading and

documenting all user-based hardware and equipment to ensure optimal


o General troubleshooting of PC’s, business applications Track, document,

and update issues as they arise and through to resolution utilizing JIRA

Service Desk.

o Provide end-user assistance / troubleshooting for day-to-day core business

applications (consisting of both Microsoft and proprietary applications).

o Provide basic daily phone administrative support.

o Troubleshoot software-related problems/issues in person, by telephone, via

email and/or remote sessions, in a timely, accurate, and professional


o Support, troubleshoot and administer various business applications such as

LMS360 and SIT.

o Collaborate with infrastructure administrators integrating back-end third

party cloud and in-house applications such as Salesforce, Microsoft

Dynamics365 Business Central, JIRA and LMS360 using APIs.

o Document and maintain support operational procedures.

This position is also expected to:

o Assist in the documentation of business processes and business application

functionality from the user’s perspective. Assist in producing user manuals.

o Provide end-user training when/where appropriate and required.

o Get involved in project work such as desktop rollouts of proprietary


Qualifications & Attributes:

  • Well-rounded knowledge of core Microsoft client applications is vital. This

includes, but is not necessarily limited to, all MS Office applications including

Outlook, Word, Excel, Access, PowerPoint, Teams, Skype for Business and


  • Candidates with the following experience will be highly favoured:

o The Office suite of applications and Office 365.

o Microsoft’s server product line (e.g. Server, Exchange, SQL Server, etc.).

o Experience with scripting languages (PowerShell, JSON, Python, Perl,

CAML, T-SQL, etc.).

o Knowledge of APIs and how they integrate systems.

o Infrastructure knowledge (OS/DBMS/routers/firewall/switches/wireless


o Cloud experience is a definitive asset.

  • Knowledge of Mortgage (Underwriting and servicing) and financial services

industry background is an asset.

  • Strong drive to learn.
  • Outstanding oral and written communication, presentation and listening skills are

a must.

  • A friendly, professional demeanor, with an eagerness to work within a team


  • An attention to detail, with a passion to learn, improve and broaden skill set.
  • An ability to effectively combine technical skills with a friendly and energetic

approach to communication, particularly to non-technical users.

  • An ability to learn quickly and follow instructions, with superior problem-solving


Additional Information:

Please note that only candidates selected for an interview will be contacted.

Compensation & Benefits:

  • Salary: Market competitive, commensurate with experience
  • 6 month contract that has the potential to be converted to a full time position.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Calgary, AB, CA
Posted on: 2018-07-27
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