Hamilton Health Sciences Corporation Systems Support Specialist Full Time in Hamilton, ON

Hamilton Health Sciences Corporation

Branch Hamilton ON CA

Systems Support Specialist
Hamilton, ON

Systems Support Specialist. This includes assisting in the monitoring and maintenance of the Radiology Information System (RIS), Picture Archiving and…

Job Number:



Public Relations

Primary Location



This position will be located at


Hamilton General Hospital








Hours per week



Number of Openings



Union Code


Non Union Employees

Minimum Salary



Maximum Salary



Post Date


Jan 23, 2015, 12:00:00 AM

Close Date (Period for Applying) – External


Jan 29, 2015, 11:59:00 PM

Unit Summary

The Diagnostic Services & Medical Diagnostic Unit/Electro-diagnostic Services Departments are integrated programs at Hamilton Health Sciences and St. Joseph’s Healthcare Hamilton. The departments support a high volume of diverse adult and pediatric patients and families, providing service within Radiology, Computed Tomography (CT), Magnetic Resonance Imaging (MRI), Interventional Radiography, Mammography, Ultrasound, Nuclear Medicine/Molecular Imaging, Echocardiography, Electro-diagnostics, Pulmonary Function and Neuro-diagnostics.

Position Summary

The Systems Support Specialist supports business activities in the Diagnostic Services Department & Medical Diagnostic Unit through the generation and maintenance of statistical reports as they relate to operational measures as well as enabling improvements in information system use through assisting with daily tasks, upgrades, revisions and education. This includes assisting in the monitoring and maintenance of the Radiology Information System (RIS), Picture Archiving and Communication System (PACS) and other information systems. The Systems Support Specialist must have a thorough and complete understanding and expertise in Diagnostic Services daily operations; including referral and scheduling of procedures, departmental daily core functions; computer systems (including RIS, PACS, DI-r, Voice Recognition) and departmental processes in all areas, including Radiology, Ultrasound, CT, Angio/Interventional, Mammography, MRI and Nuclear Medicine modalities as well as areas within the Medical Diagnostic Unit/Electrodiagnostic Services.

Schedule Work Hours

Days (Evenings, Weekends, Holidays and On-Call as required)


1. Post secondary diploma in Computer sciences or equivalent work experience or skills

2. Preference given to those with PACS Administrator Certification Program or courses/experience in RIS administration

3. Minimum of 2 years experience in a Diagnostic Services and/or IT Operations in a hospital environment

4. Demonstrated computer skills with Microsoft Office programs (Word, Excel, PowerPoint and Visio) required

5. Demonstrated knowledge and skills with Meditech Magic and ITS, McKesson STAR, PeopleSoft, Dictaphone systems, PowerScribe and PACS preferred

6. Previous experience in RIS, PACS and general computer literacy to support applications from multiple vendors required

7. Knowledge of telecommunication, intercom and dictation systems an asset

8. Experience with Computer hardware/software support and network trouble-shooting

9. Proficient keyboarding skills (min. 40 wpm)

10. Demonstrated ability to work responsibly in a team environment as well as work independently

11. Demonstrated excellence in effective communication, organization, interpersonal and problem-solving skills

12. Evidence of participation in on-going education & professional development


Hamilton Health fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All Internal applicants may apply online through the Careers website or by submitting a Competition Application Form. External applicants may ONLY apply via the Careers website.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact the Human Resources Contact Centre at 905-393-2700 for assistance. If the applicant requires a specific accommodation because of a disability during the interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee’s exit will be considered prior to an offer of employment.

Proficiency in both Official Languages, French and English, is considered an asset

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

  • Article 30 (k) – CUPE Collective Agreement
  • Article 10.7 (d) – ONA Collective Agreement
  • Article 13.01 (b) (ii) – OPSEU 273 Collective Agreement
  • Article 14.04 – OPSEU 209 Collective Agreement
  • Article 2.07 and Article 13 – PIPSC RT Collective Agreement

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Hamilton, ON, CA
Posted on: 2015-01-25
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