Overview

Halifax Marriott Harbourfront Guest service representative – hotel (Lead GSA / Lead Night Audit) Full Time in Halifax, NS

Halifax Marriott Harbourfront

Branch Halifax NS CA

Position:
Guest service representative – hotel (Lead GSA / Lead Night Audit)
Location:
Halifax, NS

Take, cancel and change room reservations; Investigate and resolve complaints and claims; Provide information on hotel facilities and services;…

Languages

English

Education
Completion of high school . Credentials (certificates, licences, memberships, courses, etc.)
Not required . Experience
7 months to less than 1 year . Business Equipment and Computer Applications
Computerized reservation system . Work Setting
Hospitality industry; Hotel . Specific Skills
Take, cancel and change room reservations; Process telephone calls; Provide information on hotel facilities and services; Provide general information about points of interest in the area; Provide information about services available in the community; Arrange services required for guests with special needs; Process wake-up calls; Investigate and resolve complaints and claims; Maintain occupancy statistics; Customer service oriented; Follow emergency and safety procedures; Clerical duties (i.e. faxing, filing, photocopying); Keyboarding . Essential Skills
Reading text; Document use; Numeracy; Writing; Communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Significant use of memory; Finding information; Computer use; Continuous learning .

Other Information

This is a dual role. Wage is $17.06 for night shifts. Wage increases after 90 days.
Halifax Marriott Harbourfront is an equal opportunity employer committed to support an inclusive culture

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Employment Type: Full Time
Location: Halifax, NS, CA
Posted on: 2015-05-23
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