H & M

Branch Saint John NB CA

Saint John, NB

Provide label and design training for staff and managers. Ability to provide day-to-day visual training and guidance through H&M’s shared values….

Here’s what’s possible for H&M VISUAL MERCHANDISERS:

Yes, we are seeking Visual Merchandisers, but only those who refuse to settle. Those who are fearless of pressure. You see, Visual Merchandisers here do more than just style our fashion according to the H&M guidelines; they also work with the Store Manager and Management team to maximize sales. They also coach the Sales Advisors identifying and teaching new talent. Most importantly, they are charged with helping our stores make a great first impression every day. Because at the end of the day, we can only sell what inspires our customers and it’s up to our Visual Merchandisers to show them what’s possible at H&M.

Title : Visual Merchandiser

Function : Sales

Department : Store

Reports to : Store Manager – dotted line to Store Visual Manager if applicable

Direct Reports : None

Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team

Job Responsibility including but not limited to:

Customer Service:

Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point.

Job Knowledge:

Ensure garment presentation and garment care are executed per H&M guidelines referenced in the below information sources:

Commercial Handbook (Department Book & Seasonal Book)

Visual Merchandising Book

Technical Book

Sales Tools & Store Information

Provide the season start information from Sales Organization and prepare the kickoff with the management team

Update the Commercial Handbook (Department Book & Seasonal Book) and Technical Book with the latest refill pages

Plan and implement all store campaigns and activities together with the store team

Ensure consistent garment care throughout the entire store


Actively work in a commercial way to maximize sales, focusing on:
Top Priority Products, A-Areas and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation

Ensure that orders for display materials and supplies are placed in a timely manner

Responsible for the care and maintenance of display materials

Keep the visual room clean and organized

Check the material arriving to the store in a timely fashion, confirming quantities, condition, etc.

Minimize security and safety risks

Plan and work with sales and operation goals to drive growth

Support in-store routines when necessary

Team Player:

Train, coach and give daily feedback on garment presentation to the store staff

Plan and conduct the Keep It Commercial training together with the Department Manager

Provide label and design training for staff and managers

Inform store team about changes in the presentation of garments

Financial Accountability: None

Minimum Candidate Qualifications:

Certificate or diploma fashion industry specialty preferred (i.e. Visual Merchandising Arts, Fashion Arts, Fashion Management, Retail Management)

2 years of retail visual merchandising experience

Ability to lift in excess of 20 pounds

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

Ability to climb a ladder and use a step stool


Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness and commerciality

Knowledge of basic computer skills

Ability to provide day-to-day visual training and guidance through H&M’s shared values

Ability to work in a fast-paced, deadline-driven environment

Exceptional customer service and interpersonal skills

Strong organizational and time management skills

Strong verbal communication skills

Able to work independently while still working within a team environment

Must be able to work with hand-and-power operated tools and lift in order to execute display setups

Ability to work flexible hours and extended hours at times

May be required to travel to support other stores

Job Status : Nonexempt, Hourly (Part-Time or Full-Time)


H&M will accommodate disabilities during the recruitment and selection process.

If a job applicant requests accommodation from H&M, H&M will consult with the job applicant and make adjustments that best suit their needs.

Successful job applicants of H&M will be notified of our policies for accommodating employees with disabilities

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Saint John, NB, CA
Posted on: 2016-05-20
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